Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
IMLS_3137-0081_GC Qual Feedback_ Burden Estimate 20231030.xlsx Supplementary Document	2023-11-03
GC Qual Feedback Part B_20201014 (1).docx Supplementary Document	2023-11-03
GC Qual Feedback Part A_20201014.docx Supplementary Document	2023-11-03
GC Qual Feedback Part B Final 2017-1013.docx Supplementary Document	2020-11-17
GC Qual Feedback Part A Final 2017-10-13.docx Supplementary Document	2020-11-17
CQFASD_burden_2020_20201011-CB.xlsx Supplementary Document	2020-11-17
IMLS_3137-0081_GC Qual Feedback_Part B_20231030.docx Supporting Statement B	2023-11-03
IMLS_3137-0081_GC Qual Feedback_Part A_20231030.docx Supporting Statement A	2023-11-03
CQFASD_burden2017 for OMB Final 2017-10-13.xlsx Supplementary Document	2017-10-16
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery -Justification B.docx Supplementary Document	2017-10-16
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery -Justification A.docx Supplementary Document	2017-10-16
Draft Generic Clearance 30 day FRN template.docx Supplementary Document	2014-05-27
Generic Clearance Submission Template.doc Supplementary Document	2011-06-21
Draft Generic Clearance Submission Template.docx Supplementary Document	2011-05-26

IC Document Collections

IC ID	Document Title	Status
264266	New SDC Orientation and Annual SDC Meeting Customer Satisfaction Surveys Other-Customer Satisfaction Survey	New

ICR Details

OMB Control No: 3137-0081	ICR Reference No: 202311-3137-001
Status: Received in OIRA	Previous ICR Reference No: 202011-3137-001
Agency/Subagency: IMLS	Agency Tracking No:
Title: Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 11/03/2023

	Requested	Previously Approved
Expiration Date	36 Months From Approved	12/31/2023
Responses	9,854	9,854
Time Burden (Hours)	2,376	2,376
Cost Burden (Dollars)	69,154	69,154

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Abstract: In order to work continuously to ensure that our programs are effective and meet our customers’ needs, and consistent to the extent applicable with Executive Order 12862 and other Executive Order(s), the Institute of Museum and Library Services (IMLS) (hereafter “the Agency”) seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. By “qualitative feedback,” we mean information that provides useful insights into perceptions and opinions but not statistical surveys yielding quantitative results that can be generalized to the population of study. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences, and expectations; provide an early warning of issues with service; and/or focus attention on areas where communication, training, or changes in operations might improve delivery of services. These collections will allow for ongoing, collaborative, and actionable communications between the Agency and its customers and stakeholders. They will also enable feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: EO: EO 12862

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 60989	09/06/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 75626	11/03/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	9,854	9,854	9,975	-9,975	0	0
Annual Time Burden (Hours)	2,376	2,376	2,975	-2,975	0	0
Annual Cost Burden (Dollars)	69,154	69,154	90,619	-90,619	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Changes in burden for FY24

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Annual Cost to Federal Government: $51,950

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/03/2023

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