| Estimated Annual Reporting Burden |
|
|
No. of Respondents |
Annual Frequency per Response |
Hours per Response |
Total Hours |
Cost |
|
| Customer Satisfaction Surveys |
8,233 |
6 |
0.20 |
1646.60 |
$47,916.06 |
|
| Focus Groups |
100 |
1 |
1.00 |
100.00 |
$2,910.00 |
|
| Usability Testing |
821 |
2 |
0.42 |
344.82 |
$10,034.26 |
|
| Small Discussion Groups |
200 |
1 |
1.00 |
200.00 |
$5,820.00 |
|
| Customer Comment Card/Complaint Form |
500 |
1 |
0.17 |
85.00 |
$2,473.50 |
|
| TOTALS |
9,854 |
11 |
2.79 |
2376.42 |
$69,153.82 |
|
| Average |
|
|
0.56 |
|
|
|
|
|
|
|
|
|
|
| Customer Satisfaction Surveys-12min (=0.20 hr) |
|
|
|
|
|
|
| Focus Groups-60min (=1.0 hr) |
|
|
|
|
|
|
| Usability Tests-25min (=0.42 hr) |
|
|
|
|
|
|
| Small Discussion Groups -60min (=1.0 hr) |
|
|
|
|
|
|
| Customer Comment Card/Complaint Form -10 min (=0.17 hr) |
|
|
|
|
|
|
| Cost based on average mean of Museum and Library Professionals - $29.10/hr |
|
|
|
|
|
|
| April 2020: |
|
|
|
|
|
|
| https://www.bls.gov/oes/current/oes254012.htm |
|
|
|
|
$29.77 |
Librarian |
| https://www.bls.gov/oes/current/oes254021.htm |
|
|
|
|
$28.43 |
Museum Curator |
|
|
|
|
|
$29.10 |
Average |