Standards Reference Materials (SRM) - Customer Satisfaction Data Collection

CUSTOMER REGISTRATION AND SATISFACTION REPORT CARD
FOR NIST STANDARD REFERENCE MATERIALS
To be notified of any updates or
developments of a product, please
register your Standard Reference Material
(SRM).

PURCHASE INFORMATION
SRM/RM Number:
Date Shipped:
NIST Division:
We also invite you to rate our services.
NIST
Sales
Order Number:
Information provided by you is very
Example
(0800000)
valuable to our continued efforts to
Customer
Purchase
Order
enhance our features and content of our
Number:
measurement services.
Lot Number:
Serial Number:
You can complete and return this
card.
Purchased directly from
Yes
NIST?
Please Print
CUSTOMER INFORMATION
Instead, submit an online product
User First Name:
survey, customer service survey
User Surname:
and/or registration. Go to
Organization/Company:
https://www.nist.gov/srm/registrationAddress:
and-surveys.
Address (continued):
City, State/Province: City:
Visit us at
Country, Postal Code: Country:
https://www.nist.gov/srm
E-mail:

Thank you.

No

State/Province:
Postal Code:

Phone:

Do NOT cut.
Fold, staple, and mail.
Do NOT cut.
Please rate your SRM purchasing experience and product by checking the appropriate box in the table below.
Category

Question

Website

Navigation and usability

Excellent

Very
Good

Good

Fair*

Poor*

N/A

SRM product information and table(s) for product selection
Order
Placement

SRM availability for purchase
Response time with your request
Customer service experience

Order
Fulfillment

Timeliness of delivery
Carrier treatment of shipment
Order accuracy

Product

Certificate / Report
Safety Data sheet / SRM Exemption Letter
Overall SRM Quality

Overall SRM Value
How could NIST serve you better in the future?

*Let us know why any score was Fair or Poor.
What is the intended use of this SRM to your work?
Other comments?
Approved by Office of Management and Budget (OMB) for public information collection until 31 August 2024.

OMB Control No.: 0693-0031

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NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY
OFFICE OF REFERENCE MATERIALS, MS 2300
PO BOX 7139
GAITHERSBURG MD 20898-7139