Standards Reference Materials (SRM) - Customer Satisfaction Data Collection

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey
NIST SRM Customer Service Satisfaction Survey

WELCOME!
To improve our customer service, we invite you to provide feedback on
your experience with the purchase and receipt of your SRM order.
This collection of information contains Paperwork Reduction Act (PRA) requirements approved by the Office of
Management and Budget (OMB). Notwithstanding any other provisions of the law, no person is required to respond
to, nor shall any person be subject to a penalty for failure to comply with, a collection of information subject to the
requirements of the PRA unless that collection of information displays a currently valid OMB control number.
Public reporting burden for this collection is estimated to be 6 minutes per response, including the time for
reviewing instructions, searching existing data sources, gathering and maintaining the data needed and completing
and reviewing the collection of information. Comments regarding this burden estimate or any aspect of this
collection of information, including suggestions for reducing this burden, may be sent to the following:
National Institute of Standards and Technology
Attn: Tracy Hayat
Office of Reference Materials
100 Bureau Drive, Stop 2300
Gaithersburg, MD 20899-2300
Tel: 301-975-2092 E-mail: [email protected]
**Disclaimer**
You are accessing a U.S. Government information system, which includes: 1) this computer, 2) this computer
network, 3) all computers connected to this network, and 4) all devices and storage media attached to this network
or to a computer on this network. You understand and consent to the following: you may access this information
system for authorized use only; you have no reasonable expectation of privacy regarding any communication of
data transiting or stored on this information system; at any time and for any lawful Government purpose, the
Government may monitor, intercept, and search and seize any communication or data transiting or stored on this
information system; and any communications or data transiting or stored on this information system may be
disclosed or used for any lawful Government purpose.

OMB Control No.: 0693-0031 OMB Expiration Date: August 31, 2024

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey
Role Identification Information

* Identify your role. (Required to be completed.)
I purchased the SRM.
I purchased, and I am the end user of the SRM.
I am the end user and DID NOT purchase the SRM.

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey
Welcome to the NIST SRM Customer Service Satisfaction Survey

It is not required to identify yourself by name or organization in the
survey. However, providing customer information will allow us to
contact you and respond to any problems, issues or comments you
submit. We review all surveys and when possible, follow up on any
"Fair" or "Poor" ratings. Thank you!

* Remain anonymous? (Required to be completed.)
Yes
No

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey
Order Placement

* How did you place your order? (Required to be completed.)
Phone
Email
Web/Online

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey
Customer Information

* Customer Information (Required to be completed.)
*First Name:
*Surname:
*Organization/Compan
y:

* Customer Email Address (Required to be completed; field should contain an @ symbol and a period.)
*Email Address:

Purchase Order Number (leave blank if unknown)

NIST Sales Order Number (leave blank if unknown)

* How did you place your order? (Required to be completed.)
Phone
Email
Web/Online

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey
Order Placement Rating

* Please rate NIST Customer Service using Phone or Email. (Required to be completed.)

Excellent

Very Good

SRM availability for
purchase
Response time with
your request
Customer service
experience
Let us know why any score was "Fair" or "Poor".

Good

Fair

Poor

Not
Applicable

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey
Website/NIST Store

* Please rate the NIST SRM Website/NIST Store. (Required to be completed.)

Excellent

Very Good

SRM availability for
purchase
Navigation and
usability
SRM product
information and
table(s) for product
selection
Let us know why any score was "Fair" or "Poor".

Good

Fair

Poor

Not
Applicable

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey
Order Fulfillment Rating

* Please rate NIST Service with Order Fulfillment. (Required to be completed.)

Excellent

Very Good

Good

Fair

Poor

Not
Applicable

Timeliness of
delivery
Carrier treatment of
shipment

* (Required to be completed.)

Excellent
Order accuracy

Let us know why any score was "Fair" or "Poor".

Poor

Not Applicable

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey
Additional Information

How can we make your customer service experience better?

Other comments?

Copy of NIST Standard Reference Materials (SRM) Customer Service Satisfaction
Survey