OMB control no. 1601-0029
Exp.: 12/31/2026
Online Letter of Map Change Screener for Usability Testing
November 2023
OMB Control Number: 1601-0029, expiring 12/31/2026
Estimated duration: 5 minutes
All responses to this survey are voluntary
Send comments about this survey to: [email protected].
Background for usability testing:
The FEMA design team has redesigned pages for the Online Letter of Map Change application. We will be testing the user experience for these pages, as well as the content from Home Page, About Us, Resources, Contact and Application pages.
User type for recruitment:
Property homeowner
Number of testers:
10 users for testing
Availability:
1 hour session
Starting:
Hello, my name is _________, and I’m calling from ___________. We’d like to invite you to participate in a paid research study related to Online letter of map change. This was approved under Federal Government OMB: 1601-0029, expiring 12/31/2026. This survey will take about 5 minutes. All responses are voluntary. Feel free to provide any comments about this survey to [email protected].
The usability testing we are screening for will take approximately 60 minutes and will be conducted as a virtual interview, using video conferencing. If you qualify and participate, you will be compensated for your time.
Questions for screening:
Are you aware of any flooding issues related to your property or community?
Yes
No
Do you currently have a mortgage on a property?
Yes
No TERMINATE
Do you have flood insurance?
Yes
No
What type of property is your mortgage for?
Single-family house
Townhouse
Duplex or triplex
Condo
Mobile home
Other (please specify): __________
Have you interacted with Federal Emergency Management Agency (FEMA)?
Yes
No
Where do you currently live?
(city, state)
Which of the following best describes your age?
18-25
26-39
40-59
60-74
75+
Which of the following describes your highest level of education?
Some high school
High school graduate/GED
Some College / Trade
College Graduate
Postgraduate
Other, Explain
How many hours do you spend on the internet each week?
Less
than 1 hour a week
1 to 3 hours
4 to 15 hours
More
than 15 hours a week
What ways do you access the internet? (multiselect)
Phone
Tablet
Computer - personally owned
Computer - friend/neighbor
Computer - publicly available
Which of the following best describes your personal income?
$0-$30,000
$31,000-$60,000
$61,000-$90,000
$91,000-$120,000
$120,000+
Information Classification: Limited Access
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | JEN HATFIELD |
| File Modified | 0000-00-00 |
| File Created | 2024-10-28 |