Military OneSource (MOS) Business Operations Information System

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
PC_202501-0704-003_051525_124605_1.pdf	Public Comments	Uploaded 2025-05-15	Repair queued
0704-0528_Military OneSource-eCMS-Guide_24Feb2025.pdf	Supplementary Document	Uploaded 2025-04-01	Available
0704-0528_Military OneSource-eCMS-Guide_24Feb2025.pdf	Supplementary Document	Uploaded 2025-04-01	Repair queued
DPR 45 (2022-27671)_not compliant.pdf	Supplementary Document	Uploaded 2025-02-27	Repair queued
DPR 45 (2022-27671)_not compliant.pdf	Supplementary Document	Uploaded 2025-02-27	Available
0704-0528_MOS Business Operations_PIA_ Sec1_20250214.pdf	Supplementary Document	Uploaded 2025-04-01	Repair queued
0704-0528_MOS Business Operations_PIA_ Sec1_20250214.pdf	Supplementary Document	Uploaded 2025-04-01	Repair queued
0704-0528 _SSA_5.27.2025.docx	Supporting Statement A	Uploaded 2025-06-02	Repair queued
0704-0528 _SSA_4.22.25.docx	Supporting Statement A	Uploaded 2025-04-22	Missing upstream

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
212081	Case Management Intake	Other-Screenshots	Modified

ICR Details

OMB Control No: 0704-0528	ICR Reference No: 202501-0704-003
Status: Active	Previous ICR Reference No: 202109-0704-006
Agency/Subagency: DOW/DODDEP	Agency Tracking No:
Title: Military OneSource (MOS) Business Operations Information System
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 06/05/2025
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/22/2025
Terms of Clearance: This collection is approved based on the revised materials provided by the Department.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2028	36 Months From Approved	06/30/2025
Responses	242,711	0	219,723
Time Burden (Hours)	242,711	0	219,723
Cost Burden (Dollars)	1,759,655	0	397,699

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Abstract: This information collection is necessary to support the Military One Source Case Management System, which was established for the purpose of providing comprehensive information to members of the Armed Forces and their families about the benefits and services available to them. Respondents are military service members and their families accessing Military OneSource for support for an inquiry or issue.

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Authorizing Statute(s): US Code: 10 USC 1781 Name of Law: Office of Military Family Readiness Policy
   PL: Pub.L. 111 - 84 561 Name of Law: Establishment of Online Resources To Provide Information About Benefits and Services Available to...
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 102119	12/17/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 15710	04/15/2025
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
Case Management Intake

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	242,711	219,723	0	22,988	0	0
Annual Time Burden (Hours)	242,711	219,723	0	22,988	0	0
Annual Cost Burden (Dollars)	1,759,655	397,699	0	1,361,956	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Burden increased due to an increase of respondents as well as a correction to a mathematical error found in section 12, Part B, "Labor Burden Per Response" of the SSA.

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Annual Cost to Federal Government: $13,045,716

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/22/2025

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