Member of public requesting direct deposit who cannot complete over the phone

Security Authentication PIN (SAP) Code Generation Steps – Screenshots

Public-Facing SAP Code Generation via Vanity URL (ssa.gov/pin):

1. User leverages the Vanity URL and signs in to their mySocialSecurity account using their Login.Gov or ID.me credential

2. After completing login, user is navigated directly to screen where they can generate the SAP code

3. User generates PIN and shares PIN with SSA Technician

Public-Facing SAP Code Generation via Traditional URL (ssa.gov)

1. User signs in to their mySocialSecurity account via traditional URL using their Login.Gov or ID.me credential

1. User selects ‘My Profile’ in the MySSA Home page

2. User selects ‘Security’ from the mySSA ‘My Profile’ page to navigate to SAP screen.

2. User arrives at screen where they can generate the SAP code

2. User generates PIN and shares PIN with SSA Technician

Technician Experience Dashboard – SAP Validation Screen

1. Technician enters SAP code provided by customer and validates code.