Ticket to Work Program Evaluation

Forms and Documents

Document	Type	Status	Availability
Justification for a Non-Substantive Change 0960-0847.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2026-04-03	Available
Supporting Statement A - 0960-NEW (TTW Evaluation).docx	Supporting Statement A	Uploaded 2026-02-04	Available
Supporting Statement B - 0960-NEW (TTW Evaluation).docx	Supporting Statement B	Uploaded 2026-01-23	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
278846	Ticketholder: WIPA Users - Qualitative Interviews	Other-Cover Letter	Unchanged
278845	Ticketholder: Ticket to Work Non-User - Qualitative Interviews	Other-Cover Letter	Unchanged
278844	Ticketholder: Ticket to Work Users - Qualitative Interviews	Other-Outreach Letter	Unchanged
278837	PABSS Provider Survey	Other-Survey Invitaton Email (Week 1)	Unchanged
278836	WIPA Provider Survey	Other-Survey Invitaton Email (Week 1)	Unchanged
278835	TTW Provider Survey	Other-Invitation Letter Packet (Week 1)	Modified

ICR Details

OMB Control No: 0960-0847	ICR Reference No: 202604-0960-002
Status: Active	Previous ICR Reference No: 202601-0960-006
Agency/Subagency: SSA	Agency Tracking No:
Title: Ticket to Work Program Evaluation
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/10/2026
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/03/2026
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2029	03/31/2029	03/31/2029
Responses	558	0	558
Time Burden (Hours)	366	0	366
Cost Burden (Dollars)	0	0	0

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Abstract: In compliance with the Ticket to Work Incentives Improvement Act if 1999 (Pub. L. 106-170) Section 101(d)(4)(A), SSA is contracting with Mathematica to conduct an independent evaluation to assess (1) the effects of the program on work outcomes and self-sufficiency, and (2) their cost effectiveness. The Ticket Act established supports designed to increase the availability of and access to employment services for adults with disabilities receiving Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI), hereafter referred to as Ticketholders . Among the supports created by the Ticket Act were three programs: • Ticket To Work (TTW). • Work Incentives Planning and Assistance (WIPA). • Protection and Advocacy for Beneficiaries of Social Security (PABSS). Purpose of the Evaluation To comply with P.L. 106-170, the evaluation will document the extent to which Ticket Act programs are effective, meaning that they achieve their legislative intent: to allow individuals with disabilities to seek the services necessary to obtain and retain employment and reduce their dependency on cash benefit programs. The evaluation findings on these components will support SSA’s understanding of: (1) Whether the programs achieve their legislative intent; (2) The factors contributing to this achievement or lack thereof, and (3) Opportunities for improvement of the programs’ efficiency and effectiveness. The evaluation will also document the cost effectiveness of Ticket Act programs as currently structured, identifying opportunities to deliver the same outcomes at lower costs or improve outcomes with additional investments. As SSA implemented many changes to the Ticket Act programs since our last comprehensive evaluation in 2013, we are also conducting this evaluation to assess these revisions to the programs, including: The increased prevalence of remote service delivery, which makes services more broadly available to Ticketholders, but may reduce the effectiveness of services offered; Changes to the number of ENs and VR agencies participating in the program, as well as changes to the types of services they offer. These changes may affect the overall effectiveness of the program; Revisions that changed the programs’ operations, for instance the implementation of electronic submissions, which may also affect the overall effectiveness of the program; and Investment in a marketing program to support EN outreach, which may have affected the overall use of the TTW program. We expect this comprehensive evaluation will provide updated information regarding: (1) the ability of the Ticket Programs to achieve their legislative intent; and (2) the evidence base necessary to determine the need for potential programmatic changes or other proposals to maximize program effectiveness. We will use surveys and qualitative interviews to evaluate the TTW program. The Respondents are service providers for the Ticket to Work program, specifically one staff member from each EN, state VR, WIPA project and P&A agency with a PABSS grant (“Providers”), as well as Ticketholders. We are submitting a non-substantial change request to clarify language to the response options for question A2 of the EN-VR Provider Survey Instrument

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	90 FR 42667	09/03/2025
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 4776	02/02/2026
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
PABSS Provider Survey
TTW Provider Survey
Ticketholder: Ticket to Work Non-User - Qualitative Interviews
Ticketholder: Ticket to Work Users - Qualitative Interviews
Ticketholder: WIPA Users - Qualitative Interviews
WIPA Provider Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	558	558	0	0	0	0
Annual Time Burden (Hours)	366	366	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new information collection that increases the public reporting burden. See chart above for new burden figures.

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Annual Cost to Federal Government: $1,167,011

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/03/2026

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