No
material or nonsubstantive change to a currently approved
collection
No
Regular
04/02/2026
Requested
Previously Approved
09/30/2028
09/30/2028
64,545
64,545
16,137
16,137
0
0
FMCSA is seeking to rename the
“National Consumer Complaint Database (NCCDB)" ICR, to the "FMCSA
Complaint Center" ICR. FMCSA is modernizing its complaint system
and expanding the program. The six current collection instruments
are being combined in one, central collection that can accommodate
a total of 12 complaint categories. FMCSA maintains online
information and resources to assist consumers, drivers, and others
associated with the motor carrier industry to file complaints
regarding household goods carriers, third party intermediaries
(brokers and freight forwarders) and their financial responsibility
providers, hazardous material (HM) carriers, property carriers,
cargo tank facilities, and passenger carriers. The respondents of
the collection therefore are the public, consumers, drivers, and
the motor carrier industry. The Complaint Center allows the public
and FMCSA staff to submit complaints using an online form which
lists individual violations of the Federal Motor Carrier Safety,
Hazardous Material, and Commercial Regulations. The collection is
voluntary and is one of reporting and disclosure. The purpose of
the collection is to collect data by this system for FMCSA
enforcement staff and state agencies to, among other things: help
improve motor carrier safety enforcement; improve consumer
protection by ensuring that moving companies use fair business
practices; and identify and address passenger carrier
discrimination and service issues. There is no determined
collection frequency, the information is collected as needed.
Complainants may visit the FMCSA Complaint Center online at
http://nccdb.fmcsa.dot.gov, where they will be guided through the
process of filing a complaint. The information reported and
disclosed is information concerning the incident(s) that lead to
different types of complaints concerning truck safety, moving
companies, brokers, violations of the American Disabilities Act,
bus safety, bus service, cargo tank facilities, and/or hazardous
materials regulations. The online interface then leads them through
the process by soliciting information about the incident giving
rise to the complaint, contact information for the complainant (for
follow up purposes), and company information. They also have the
ability to upload supporting files/documents if any exist. DOT
receives the information. At the end of the process, each complaint
is submitted to the Complaint Center, where it is directed to the
proper FMCSA or DOT office for investigation.
The current iteration of this
ICR reported 18,546 responses, 18,546 respondents, and 4,638
estimated annual burden hours with an estimated annual cost of
$179,014. This ICR has an estimated 64,545 responses, 64,545
respondents, which results in 16,137 estimated annual burden hours.
The increase is due to the year-over-year expected complaint
increase and the addition of six complaint categories.
$843,422
No
Yes
Yes
No
No
No
No
Eduardo Suarez 619
710-8437
No
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
04/02/2026
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IC-12: Registration-Related Fraud and Identity Theft