No material or nonsubstantive change to a currently approved collection
No
Regular
Approved without change
04/09/2026
04/02/2026
In accordance with 5 CFR 1320, this information collection change request is approved. Any previous terms of clearance remain in effect if applicable.
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
09/30/2028
09/30/2028
09/30/2028
64,545
0
64,545
16,137
0
16,137
0
0
0
FMCSA is seeking to rename the âNational Consumer Complaint Database (NCCDB)" ICR, to the "FMCSA Complaint Center" ICR. FMCSA is modernizing its complaint system and expanding the program. The six current collection instruments are being combined in one, central collection that can accommodate a total of 12 complaint categories.
FMCSA maintains online information and resources to assist consumers, drivers, and others associated with the motor carrier industry to file complaints regarding household goods carriers, third party intermediaries (brokers and freight forwarders) and their financial responsibility providers, hazardous material (HM) carriers, property carriers, cargo tank facilities, and passenger carriers. The respondents of the collection therefore are the public, consumers, drivers, and the motor carrier industry.
The Complaint Center allows the public and FMCSA staff to submit complaints using an online form which lists individual violations of the Federal Motor Carrier Safety, Hazardous Material, and Commercial Regulations. The collection is voluntary and is one of reporting and disclosure. The purpose of the collection is to collect data by this system for FMCSA enforcement staff and state agencies to, among other things: help improve motor carrier safety enforcement; improve consumer protection by ensuring that moving companies use fair business practices; and identify and address passenger carrier discrimination and service issues. There is no determined collection frequency, the information is collected as needed.
Complainants may visit the FMCSA Complaint Center online at http://nccdb.fmcsa.dot.gov, where they will be guided through the process of filing a complaint. The information reported and disclosed is information concerning the incident(s) that lead to different types of complaints concerning truck safety, moving companies, brokers, violations of the American Disabilities Act, bus safety, bus service, cargo tank facilities, and/or hazardous materials regulations.
The online interface then leads them through the process by soliciting information about the incident giving rise to the complaint, contact information for the complainant (for follow up purposes), and company information. They also have the ability to upload supporting files/documents if any exist. DOT receives the information. At the end of the process, each complaint is submitted to the Complaint Center, where it is directed to the proper FMCSA or DOT office for investigation.
The current iteration of this ICR reported 18,546 responses, 18,546 respondents, and 4,638 estimated annual burden hours with an estimated annual cost of $179,014.
This ICR has an estimated 64,545 responses, 64,545 respondents, which results in 16,137 estimated annual burden hours. The increase is due to the year-over-year expected complaint increase and the addition of six complaint categories.
$843,422
No
Yes
Yes
No
No
No
No
Eduardo Suarez 619 710-8437
Reginfo record details
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
IC-12: Registration-Related Fraud and Identity Theft