Information Collection Request

Complaints

ICR 202604-2140-001 · OMB 2140-0029 · Received in OIRA

Forms and Documents
DocumentTypeStatusAvailability
2140-0029 - Supporting Statement - Extension of Complaints (to ROCIS).pdf Supporting Statement A Uploaded 2026-04-30 Available
2026-08407.pdf Supplementary Document Uploaded 2026-04-30 Available
2026-03840.pdf Supplementary Document Uploaded 2026-04-30 Available
49 CFR 1111 (eCFR).pdf Supplementary Document Uploaded 2020-07-14 Available
11112 Content of formal complaints joinder.pdf Supplementary Document Uploaded 2020-07-14 Available
49 USC 1321.pdf Supplementary Document Uploaded 2017-03-08 Available
49 USC 15901-15906.pdf Supplementary Document Uploaded 2014-01-10 Available
49 USC 14701-14707.pdf Supplementary Document Uploaded 2014-01-10 Available
49 USC 11701-11707.pdf Supplementary Document Uploaded 2014-01-10 Available
49 USC 11101-11103.pdf Supplementary Document Uploaded 2014-01-10 Available
49 USC 10701-10707.pdf Supplementary Document Uploaded 2014-01-10 Available
IC Document Collections
IC IDCollectionTypeStatusForm
257724 Final Offer Rate Review (FORR) Removed
209954 Complaints Instruction Modified
ICR Details
2140-0029 202604-2140-001
Received in OIRA 202212-2140-001
STB
Complaints
Revision of a currently approved collection   No
Regular 04/30/2026
  Requested Previously Approved
36 Months From Approved 05/31/2026
2 8
500 2,876
3,008 8,968

Under its organizing statutes, the Board has broad authority to hear and act upon complaints. Shippers and other persons may bring claims for damages against railroads or other carriers regulated by the Board by filing a complaint before the Board under the procedures set forth in 49 C.F.R. § 1111 for claims under 49 U.S.C. §§ 10701-10707, 11101-11103, 11701-11707 (rail), 14701-14707 (motor, water & intermediaries), and 15901-15906 (pipelines).

US Code: 49 USC 10707 Name of Law: Determination of market dominance in rail rate proceedings
   US Code: 49 USC 11701 Name of Law: General authority -- complaints (rail)
   US Code: 49 USC 11702 Name of Law: Enforcement by the Board (rail)
   US Code: 49 USC 11703 Name of Law: Enforcement by the Attorney General (rail)
   US Code: 49 USC 11704 Name of Law: Rights and remedies of persons injured by rail carriers
   US Code: 49 USC 15906 Name of Law: Liability of pipeline carriers under receipts and bills of lading
   US Code: 49 USC 11101 Name of Law: Common carrier obligations
   US Code: 49 USC 11102 Name of Law: Use of terminal facilities
   US Code: 49 USC 11103 Name of Law: Switch connections and tracks
   US Code: 49 USC 1321 Name of Law: Powers
   US Code: 49 USC 14707 Name of Law: Private enforcement of registration requirement
   US Code: 49 USC 15901 Name of Law: General authority -- complaints, investigation, and Compliance (pipelines)
   US Code: 49 USC 15902 Name of Law: Enforcement by the Board (pipelines)
   US Code: 49 USC 15903 Name of Law: Enforcement by the Attorney General (pipelines)
   US Code: 49 USC 15904 Name of Law: Rights and remedies of persons injured by pipeline carriers
   US Code: 49 USC 15905 Name of Law: Limitation on actions by and against pipeline carriers
   US Code: 49 USC 10701 Name of Law: Standards for rates, classifications, through routes, rules, and pracitces
   US Code: 49 USC 10702 Name of Law: Authority for rail carriers to establish rates, classifications, rules, and practices
   US Code: 49 USC 10703 Name of Law: Authority for rail carriers to establish through routes
   US Code: 49 USC 10704 Name of Law: Authority and criteria: rates, classifications, rules, and practices prescribed by Board
   US Code: 49 USC 10705 Name of Law: Authority: through routes, joint classifications, rates, and divisions prescribed by Board
   US Code: 49 USC 11705 Name of Law: Limitation on actions by and against rail carriers
   US Code: 49 USC 11706 Name of Law: Liability of rail carriers under receipts and bills of lading
   US Code: 49 USC 11707 Name of Law: Liability when property is delivered in violation of routing instructions (rail)
   US Code: 49 USC 14701 Name of Law: General authority -- complaints (motor, water & intermediaries)
   US Code: 49 USC 14702 Name of Law: Enforcement by regulatory authority
   US Code: 49 USC 10706 Name of Law: Rate agreements: exemption from antitrust laws
   US Code: 49 USC 14703 Name of Law: Enforcement by the Attorney General
   US Code: 49 USC 14704 Name of Law: Rights and remedies of persons injured by carriers and brokers
   US Code: 49 USC 14705 Name of Law: Limitation on actions by and against carriers
   US Code: 49 USC 14706 Name of Law: Liability of carriers under receipts and bills of lading
  
None

Not associated with rulemaking

  91 FR 9685 02/26/2026
91 FR 23335 04/30/2026
No

1
IC Title Form No. Form Name
Complaints
Final Offer Rate Review (FORR)

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2 8 0 -6 0 0
Annual Time Burden (Hours) 500 2,876 0 -2,376 0 0
Annual Cost Burden (Dollars) 3,008 8,968 0 -5,960 0 0
No
Yes
Miscellaneous Actions
The primary change is that the Board is estimating half the number of complaints for the next three years based on the number of complaints filed in last three years (2023-2025), in which the Board saw exactly two complaints in each of those years. The IC representing the new FORR complaint process was eliminated, but, as explained in the supporting statement, that process likely had a limited effect on the number of complaints filed those years.

$19,537
No
    No
    No
No
No
No
No
Christopher Oehrle 202 245-0375 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/30/2026