NCA Customer Satisfaction Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
2026-13953 30-day Notice published in the Federal Register.pdf	Supplementary Document	Uploaded 2026-07-10	Available
2026-08609 60-day Notice published in the Federal Register.pdf	Supplementary Document	Uploaded 2026-07-06	Available
2900-0571 Supporting Statement B_2-19-2026.docx	Supporting Statement B	Uploaded 2026-04-22	Available
2900-0571 Supporting Statement A_07-10-2026.docx	Supporting Statement A	Uploaded 2026-07-10	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
280063	NCA Memorial Products Survey for Next of Kin	Other-Survey	New
280062	NCA State_Tribal_Next of Kin and Funeral Director Satisfaction Survey	Other-Survey	New
280061	NCA Next of Kin National Cemetery Satisfaction Survey	Other-Survey	New
280060	NCA Funeral Director Memorial Products Survey	Other-Survey	New

ICR Details

OMB Control No: 2900-0571	ICR Reference No: 202604-2900-016
Status: Received in OIRA	Previous ICR Reference No: 202502-2900-005
Agency/Subagency: VA	Agency Tracking No: 2900-0571
Title: NCA Customer Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 07/10/2026

table that charts list comparision

	Requested	Previously Approved
Expiration Date	36 Months From Approved	09/30/2026
Responses	33,650	56,650
Time Burden (Hours)	11,325	26,158
Cost Burden (Dollars)	0	0

---

Abstract: The information will be used to improve the quality of VA services and help shape the direction and focus of specific programs and services.

---

Authorizing Statute(s): EO: EO 14058 Name/Subject of EO: Transforming Customer Experience and Service Delivery to Rebuild Trust in Government
   US Code: 5 USC Sections 321-24
   US Code: 44 USC Section 3501
   EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 24032	05/04/2026
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 42790	07/10/2026
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 4

table that charts list of burden

IC Title	Form No.	Form Name
NCA Funeral Director Memorial Products Survey
NCA Memorial Products Survey for Next of Kin
NCA Next of Kin National Cemetery Satisfaction Survey
NCA State_Tribal_Next of Kin and Funeral Director Satisfaction Survey

---

ICR Summary of Burden

table that charts list of burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	33,650	56,650	0	-23,000	0	0
Annual Time Burden (Hours)	11,325	26,158	0	-14,833	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The burden has decreased since the previous approval due to recalculations surrounding funeral director survey response burden. In addition, all survey-type respondent totals reflect the most recent available data, which is lower than the prior estimates.

---

Annual Cost to Federal Government: $3,180,465

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/10/2026

---