On-Line Architectural Barriers Act Complaint Form

Forms and Documents

Document	Type	Status	Availability
Form 3014-0012 Online Architectural Barriers Act Complaint Form	Form and Instruction	Unchanged	Repair queued
Nonsubstantive change ABA Complaint Form Justification 06 1 26.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2026-06-02	Repair queued
USAB Justification No Material Change_Online ABA Complaint Form_May 2021.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2021-05-14	Repair queued
Online ABA Complaint Form_60-Day PRA Notice.pdf	Supplementary Document	Uploaded 2020-07-15	Repair queued
Online ABA Complaint Form_30-Day PRA Notice.pdf	Supplementary Document	Uploaded 2020-07-15	Repair queued
Online ABA Complaint Form_Statement A_7_15_20.pdf	Supporting Statement A	Uploaded 2020-07-15	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
207838	Online ABA Complaint Form	Form and Instruction	Unchanged	Online Architectural Barriers Act Complaint Form

ICR Details

OMB Control No: 3014-0012	ICR Reference No: 202606-3014-001
Status: Active	Previous ICR Reference No: 202311-3014-001
Agency/Subagency: ATBCB	Agency Tracking No:
Title: On-Line Architectural Barriers Act Complaint Form
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  Yes
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/02/2026
Retrieve Notice of Action (NOA)	Date Received in OIRA: 06/02/2026
Terms of Clearance: In accordance with 5 CFR 1320, this information collection change request is approved. Any previous terms of clearance remain in effect if applicable.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2026	10/31/2026	10/31/2026
Responses	200	0	200
Time Burden (Hours)	100	0	100
Cost Burden (Dollars)	0	0	0

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Abstract: The U.S. Access Board is statutorily charged with enforcing the Architectural Barriers Act (ABA), which is aimed at ensuring that federal and federally-funded (non-government) buildings and facilities (such as schools, public housing, and public transit facilities) are accessible to individuals with disabilities. Any individual who is are concerned about the accessibility of an ABA-covered building or facility may file a complaint with the Access Board. The agency investigates each ABA complaint and, if violations are found, works with the agency to remedy the accessibility barriers. ABA complaints can be filed any one of several ways, but, the Online ABA Complaint Form is - by far - the most popular mode. The online form is user-friendly and promotes greater efficiency, clarity, and timeliness in the filing of ABA complaints. The online form contains fields that prompt users to provide the information needed by the agency to evaluate ABA jurisdiction and conduct investigations, such as the building’s name or address and brief description of accessibility barriers encountered. Complainants may optionally upload digital photos or other materials to support their complaints. The online form does not require entry of personal information for complaint submission; ABA complaints may be submitted anonymously. However, individuals who wish to be kept informed of the status or resolution of their complaint must, at minimum, provide some type of contact information (i.e., email address, phone number, mailing address). By regulation, any personal information provided by ABA complainants remains strictly confidential absent written permission for disclosure.

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Authorizing Statute(s): US Code: 29 USC 792(b)(1) Name of Law: Rehabilitation Act of 1973
   US Code: 42 USC 4151 Name of Law: Architectural Barriers Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 38015	06/12/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 55997	08/17/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Online ABA Complaint Form	3014-0012	Online Architectural Barriers Act Complaint Form

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	200	200	0	0	0	0
Annual Time Burden (Hours)	100	100	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: We estimate a small increase of the number of ABA complainants that will use the form.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  Yes

Description/Changes for Common Form Usage: 

Approved RCFs using this ICR

Agency/Sub Agency	RCF ID	RCF Title	RCF Status	IC Title

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/02/2026

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