QHP Issuers Best Practices for Plan Year 2027 Agent and Broker Oversight (CMS-10993)

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
CMS-10993.Supporting Statement Part A - final.docx	Supporting Statement A	Uploaded 2026-10-30	Available
CMS-10993 - Emergency Justification Memo.pdf	Supplementary Document	Uploaded 2026-10-30	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
283446	Annual Burden to QHP Issuers for Recommended AB Investigation Reporting		New
283445	Annual Burden to QHP Issuers for Recommended Unauthorized Enrollment Reporting		New
283443	Burden to ABs for Recommended Call Recordings		New
283442	Burden to QHP Issuers for Recommended Call Recordings		New

ICR Details

OMB Control No:	ICR Reference No: 202610-0938-016
Status: Received in OIRA	Previous ICR Reference No:
Agency/Subagency: HHS/CMS	Agency Tracking No: CCIIO
Title: QHP Issuers Best Practices for Plan Year 2027 Agent and Broker Oversight (CMS-10993)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Emergency	Approval Requested By: 10/30/2026
Date Submitted to OIRA: 10/30/2026

table that charts list comparision

	Requested	Previously Approved
Expiration Date	6 Months From Approved
Responses	9,499	0
Time Burden (Hours)	124,789	0
Cost Burden (Dollars)	0	0

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Abstract: This collection supports implementation of best practices for QHP issuers overseeing ABs in the FFEs. CMS is recommending that issuers require all ABs to record enrollment calls for enrollment activities associated with the 2027 plan year, starting Open Enrollment, November 1, 2026. These recordings should be maintained in a form and manner that they can be provided to the issuer or CMS upon request, and meet privacy and security standards.

Emergency Justfication: Please see the attached justification memo.

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Authorizing Statute(s): PL: Pub.L. 111 - 148 1312 Name of Law: Patient Protection and Affordable Care Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

table that charts list of burden

IC Title	Form No.	Form Name
Annual Burden to QHP Issuers for Recommended AB Investigation Reporting
Annual Burden to QHP Issuers for Recommended Unauthorized Enrollment Reporting
Burden to ABs for Recommended Call Recordings
Burden to QHP Issuers for Recommended Call Recordings

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ICR Summary of Burden

table that charts list of burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	9,499	0	0	9,499	0	0
Annual Time Burden (Hours)	124,789	0	0	124,789	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new information collection request.

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Annual Cost to Federal Government: $72,637

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Yes

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/30/2026

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