OMB control number

Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

OMB 0412-0609 · AID.

OMB 0412-0609

This new request will enable the U.S. Agency for International Development (hereafter “the Agency”) to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.

The latest form for Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation) expires 2027-05-31 and is listed under ICR 202404-0412-002.

View the official OMB control history on Reginfo.gov.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
Document	Type
ICR-Generic ICs.docx	Supplementary Document
Supporting Statement B for USAID_A 11 Section 280 Improving Customer Experience.docx	Supporting Statement B
Supporting Statement A for USAID_A 11 Section 280 Improving Customer Experience.docx	Supporting Statement A
Introduction to Open Innovation Competitions: End-of-Course Survey	Other-Survey
Development Information Solution (DIS) Fiscal Year (FY) 2024 User Survey	Other-Survey
New USAID Partner Survey	Other-Survey
Operating-Unit Organizational Learning Engagement Follow-Up Feedback Form - Learning and Organizational Development Team	Other-survey
ELEVATE Nutrition Post-Event Survey	Other-survey
ELEVATE Nutrition Food Environment Exchange Post-Event Evaluation	Other-Survey
Bureau for Planning, Learning and Resource Management (PLR)-wide Travel and Technical Assistance (TA/TDY) Share Back Session	Other-Survey
Bureau for Inclusive Growth, Partnerships, and Innovation (IPI) Activity Monitoring, Evaluation, and Learning Plan (AMELP) and Evaluation Clinic Participant three-month follow up survey	Other-Survey
WorkwithUSAID.gov Corporate Partnering Portal Survey	Other-survey
Local, Faith, and Transformative Partnerships (LFT) Hub Visioning Workshop Winter 2025 Scoping Survey	Other-Form
Building Bridges in Development: USAID's Strategic Religious Engagement Policy Survey	Other-Survey
Partner Directory User Experience	Other-survey
Middle East, North Africa, and Europe (MENAE) Diversity, Equity, Inclusion, and Accessibility Survey	Other-survey
Activity Monitoring, Evaluation, and Learning Plan (AMELP) and Evaluation Clinic Participant Pre and Post Test Survey	Other-Survey
Global Health Diversity, Equity, Inclusion and Accessibility Power of Words Feedback Form	Other-survey
Global Health Diversity, Equity, Inclusion and Accessibility (GH/DEIA) Inclusive Language and Content Workshop Feedback Form	Other-survey
Impacted Person Support Pilot Training Feedback Form	Other-survey
Jamaica Implementing Partner Meeting Survey	Other-survey
Culture of Leadership Overall Program Evaluation - Learning and Organizational Development Team	Other-survey
Rittee's Cafe Annual Survey 2024	Other-Survey
2024 Global Gender Equality Conference Evaluation	Other-Survey
Gender Digital Divide Post Training Survey	Other-survey
Digital Literacy Post Training Survey	Other-survey
Cybersecurity Post Training Survey	Other-Survey
Digital Government Post Training Survey	Other-survey
Survey 15th Annual Small Business Conference	Other-survey
Bureau for Inclusive Growth, Partnerships, and Innovation (IPI) Professional Development (PD) Feedback Form	Other-Survey

All Historical Document Collections

Historical document collections
Reference	Filing	Received	Concluded	Action
202404-0412-002	Revision of a currently approved collection	2024-04-26		Approved without change
202104-0412-001	New collection (Request for a new OMB Control Number)	2021-04-02		Approved without change

OMB Details

Bureau for Inclusive Growth, Partnerships, and Innovation (IPI) Professional Development (PD) Feedback Form

Federal Enterprise Architecture: International Affairs and Commerce - International Development and Humanitarian Aid