Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
ICR-Generic ICs.docx	Supplementary Document	Uploaded 2024-04-26	Repair queued
Supporting Statement B for USAID_A 11 Section 280 Improving Customer Experience.docx	Supporting Statement B	Uploaded 2024-04-26	Available
Supporting Statement A for USAID_A 11 Section 280 Improving Customer Experience.docx	Supporting Statement A	Uploaded 2024-04-26	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
273520	Introduction to Open Innovation Competitions: End-of-Course Survey	Other-Survey	New
273463	Development Information Solution (DIS) Fiscal Year (FY) 2024 User Survey	Other-Survey	New
273218	New USAID Partner Survey	Other-Survey	New
272551	Operating-Unit Organizational Learning Engagement Follow-Up Feedback Form - Learning and Organizational Development Team	Other-survey	New
271959	ELEVATE Nutrition Post-Event Survey	Other-survey	New
271662	ELEVATE Nutrition Food Environment Exchange Post-Event Evaluation	Other-Survey	New
271471	Bureau for Planning, Learning and Resource Management (PLR)-wide Travel and Technical Assistance (TA/TDY) Share Back Session	Other-Survey	New
271404	Bureau for Inclusive Growth, Partnerships, and Innovation (IPI) Activity Monitoring, Evaluation, and Learning Plan (AMELP) and Evaluation Clinic Participant three-month follow up survey	Other-Survey	New
271293	WorkwithUSAID.gov Corporate Partnering Portal Survey	Other-survey	New
271252	Local, Faith, and Transformative Partnerships (LFT) Hub Visioning Workshop Winter 2025 Scoping Survey	Other-Form	New
270612	Building Bridges in Development: USAID's Strategic Religious Engagement Policy Survey	Other-Survey	New
270256	Partner Directory User Experience	Other-survey	New
270116	Middle East, North Africa, and Europe (MENAE) Diversity, Equity, Inclusion, and Accessibility Survey	Other-survey	New
270115	Activity Monitoring, Evaluation, and Learning Plan (AMELP) and Evaluation Clinic Participant Pre and Post Test Survey	Other-Survey	New
270114	Global Health Diversity, Equity, Inclusion and Accessibility Power of Words Feedback Form	Other-survey	New
270108	Global Health Diversity, Equity, Inclusion and Accessibility (GH/DEIA) Inclusive Language and Content Workshop Feedback Form	Other-survey	New
269822	Impacted Person Support Pilot Training Feedback Form	Other-survey	New
269587	Jamaica Implementing Partner Meeting Survey	Other-survey	New
269551	Culture of Leadership Overall Program Evaluation - Learning and Organizational Development Team	Other-survey	New
269543	Rittee's Cafe Annual Survey 2024	Other-Survey	New
269067	2024 Global Gender Equality Conference Evaluation	Other-Survey	New
268221	Gender Digital Divide Post Training Survey	Other-survey	New
268220	Digital Literacy Post Training Survey	Other-survey	New
268219	Cybersecurity Post Training Survey	Other-Survey	New
268218	Digital Government Post Training Survey	Other-survey	New
268194	Survey 15th Annual Small Business Conference	Other-survey	New
268189	Bureau for Inclusive Growth, Partnerships, and Innovation (IPI) Professional Development (PD) Feedback Form	Other-Survey	New

ICR Details

OMB Control No: 0412-0609	ICR Reference No: 202404-0412-002
Status: Active	Previous ICR Reference No: 202104-0412-001
Agency/Subagency: AID	Agency Tracking No:
Title: Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/28/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/26/2024
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2027	36 Months From Approved	05/31/2024
Responses	1,000,775	0	2,001,550
Time Burden (Hours)	50,563	0	101,125
Cost Burden (Dollars)	0	0	0

---

Abstract: This new request will enable the U.S. Agency for International Development (hereafter “the Agency”) to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 13033	02/12/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 32391	04/26/2024
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 27

table that charts list of burden

IC Title	Form No.	Form Name
2024 Global Gender Equality Conference Evaluation
Activity Monitoring, Evaluation, and Learning Plan (AMELP) and Evaluation Clinic Participant Pre and Post Test Survey
Building Bridges in Development: USAID's Strategic Religious Engagement Policy Survey
Bureau for Inclusive Growth, Partnerships, and Innovation (IPI) Activity Monitoring, Evaluation, and Learning Plan (AMELP) and Evaluation Clinic Participant three-month follow up survey
Bureau for Inclusive Growth, Partnerships, and Innovation (IPI) Professional Development (PD) Feedback Form
Bureau for Planning, Learning and Resource Management (PLR)-wide Travel and Technical Assistance (TA/TDY) Share Back Session
Culture of Leadership Overall Program Evaluation - Learning and Organizational Development Team
Cybersecurity Post Training Survey
Development Information Solution (DIS) Fiscal Year (FY) 2024 User Survey
Digital Government Post Training Survey
Digital Literacy Post Training Survey
ELEVATE Nutrition Food Environment Exchange Post-Event Evaluation
ELEVATE Nutrition Post-Event Survey
Gender Digital Divide Post Training Survey
Global Health Diversity, Equity, Inclusion and Accessibility (GH/DEIA) Inclusive Language and Content Workshop Feedback Form
Global Health Diversity, Equity, Inclusion and Accessibility Power of Words Feedback Form
Impacted Person Support Pilot Training Feedback Form
Introduction to Open Innovation Competitions: End-of-Course Survey
Jamaica Implementing Partner Meeting Survey
Local, Faith, and Transformative Partnerships (LFT) Hub Visioning Workshop Winter 2025 Scoping Survey
Middle East, North Africa, and Europe (MENAE) Diversity, Equity, Inclusion, and Accessibility Survey
New USAID Partner Survey
Operating-Unit Organizational Learning Engagement Follow-Up Feedback Form - Learning and Organizational Development Team
Partner Directory User Experience
Rittee's Cafe Annual Survey 2024
Survey 15th Annual Small Business Conference
WorkwithUSAID.gov Corporate Partnering Portal Survey

---

ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,000,775	2,001,550	0	-1,000,775	0	0
Annual Time Burden (Hours)	50,563	101,125	0	-50,562	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: Decrease in the need of hours

---

Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/26/2024

---