Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

ICR 202104-0412-001

OMB: 0412-0609

Federal Form Document

IC Document Collections
IC ID
Document
Title
Status
ICR Details
202104-0412-001
Received in OIRA
AID
Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
New collection (Request for a new OMB Control Number)   No
Regular 04/02/2021
  Requested Previously Approved
36 Months From Approved
2,001,550 0
101,125 0
0 0

This new request will enable the U.S. Agency for International Development (hereafter “the Agency”) to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  85 FR 68033 10/27/2020
86 FR 12900 03/05/2021
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2,001,550 0 0 2,001,550 0 0
Annual Time Burden (Hours) 101,125 0 0 101,125 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a new collection that is being put into place to comply with Executive Order 12862 that requires government agencies to “survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services.”

$0
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Taniesha Tolbert 202 712-1217 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
04/02/2021


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