Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Supporting Statement B for USAID_A 11 Section 280 Improving Customer Experience.docx	Supporting Statement B	Uploaded 2021-04-02	Repair queued
Supporting Statement A for USAID_A 11 Section 280 Improving Customer Experience.docx	Supporting Statement A	Uploaded 2021-04-02	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
267232	Global Education Conference 2024 Evaluation	Other-survey	New
266153	Bureau for Inclusive Growth,Partnerships, and Innovation (IPI) ClientServices Playbook Learning AgendaSurvey	Other-survey	New
266141	Independent Government Cost Estimate(IGCE) Questionnaire	Other-survey	New
266122	11th United States Agency for International Development (USAID) Financial Managers' Roundtable Planning Survey: Calling for Partner's Input.	Other-survey	New
266120	Basic Course- End of Course Survey Final	Other-survey	New
265591	Bureau for Planning, Learning, and Resource Management February 2024 Pulse Check	Other-survey	New
264931	USAID Nepal Economic Growth Office Implementing Partners' Meeting Survey	Other-Survey	New
264916	Bureau for Humanitarian Assistance Office of Middle East, North Africa, and Europe Organizational Culture Pulse Survey	Other-Survey	New
264842	USAID Exploratory Programs and Innovation Competitions (EPIC): Post-advisory survey	Other-Survey	New
264813	USAID Exploratory Programs andInnovation Competitions (EPIC): Six-month post-training survey	Other-survey	New
264731	February Fireside Chat Evaluation	Other-Survey	New
264250	PYD Training FINAL EVALUATION - January 2024	Other-survey	New
264249	PYD Training Evaluation_ DAY 4 - January 2024	Other-survey	New
264248	PYD Training Evaluation_ DAY 3 - January 2024	Other-survey	New
264247	PYD Training Evaluation_ DAY 2 - January 2024	Other-survey	New
264246	PYD Training Evaluation_ DAY 1 - January 2024	Other-survey	New
264235	Positive Youth Development (PYD) Training - January 2024: Pre-Course Survey	Other-survey	New
264229	Work Environment Pulse Survey	Other-survey	New
264027	Development Information Solution (DIS) Fiscal Year (FY) 2023 User Survey	Other-Survey	New
264025	Coaching Evaluation: October 2023	Other-Survey	New
263932	Pre-Engagement Assessment Survey	Other-Survey	New
263204	Data Administration and Technical Advisory (DATA) Board ' 2024 Milestone Prioritization	Other-survey	New
263025	Discoverability and differentiation user testing for Private Sector "Front Door" Website	Other-Interview Question	New
262842	USAID Data Literacy Learning Series Survey: Incomplete Course	Other-Survey	New
262841	Data Community: We need your input!	Other-survey	New
261970	Private Sector Engagement (PSE) Competencies Self-Assessment Pilot Feedback	Other-Survey	New
261567	OTI Orientation Survey	Other-Survey	New
261545	USAID Relationship Management Survey	Other-Survey	New
261285	Partner Directory User Experience	Other-survey	New
257645	USAID Agency Learning Agenda User Testing	Other-Google Form	New
255709	PEER Planning for Research Utilization Participant End-of-Webinar Series Satisfaction Survey	Other-survey	New
255708	PEER Planning for Research Utilization Participant Mid-Webinar Series Satisfaction Survey	Other-survey	New
254884	Digital Ecosystem Framework Feedback	Other-Survey	New
254876	Digital Ecosystem Evidence Map (DEEM) User Testing	Other-	New
254427	RTAC Researcher Buy-In Satisfaction Survey	Other-Survey	New
254297	2022 DRG Conference Final Evaluation	Other-Survey	New
254160	USAID Focus Groups with Implementing Partners about Customer Experiences Related to USAID's Climate Strategy Implementation	Other-Focus Group Discussion Guide	New
252945	DEIA Checklists Questionnaire	Other-Survey	New
250971	USAID 2021 GlobalWaters.org User Survey	Other-Survey	New
247223	USAID Data Governance Primer	Other-Interview Questions	New

ICR Details

OMB Control No: 0412-0609	ICR Reference No: 202104-0412-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: AID	Agency Tracking No:
Title: Generic Clearance for Improving Customer Experience (OMB Circular A-11, Section 280 Implementation)
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/09/2021
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/02/2021
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2024	36 Months From Approved
Responses	2,001,550	0	0
Time Burden (Hours)	101,125	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This new request will enable the U.S. Agency for International Development (hereafter “the Agency”) to act in accordance with OMB Circular A-11 Section 280 to ultimately transform the experience of its customers to improve both efficiency and mission delivery, and increase accountability by communicating about these efforts with the public.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 68033	10/27/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 12900	03/05/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 40

table that charts list of burden

IC Title	Form No.	Form Name
11th United States Agency for International Development (USAID) Financial Managers' Roundtable Planning Survey: Calling for Partner's Input.
2022 DRG Conference Final Evaluation
Basic Course- End of Course Survey Final
Bureau for Humanitarian Assistance Office of Middle East, North Africa, and Europe Organizational Culture Pulse Survey
Bureau for Inclusive Growth,Partnerships, and Innovation (IPI) ClientServices Playbook Learning AgendaSurvey
Bureau for Planning, Learning, and Resource Management February 2024 Pulse Check
Coaching Evaluation: October 2023
DEIA Checklists Questionnaire
Data Administration and Technical Advisory (DATA) Board ' 2024 Milestone Prioritization
Data Community: We need your input!
Development Information Solution (DIS) Fiscal Year (FY) 2023 User Survey
Digital Ecosystem Evidence Map (DEEM) User Testing
Digital Ecosystem Framework Feedback
Discoverability and differentiation user testing for Private Sector "Front Door" Website
February Fireside Chat Evaluation
Global Education Conference 2024 Evaluation
Independent Government Cost Estimate(IGCE) Questionnaire
OTI Orientation Survey
PEER Planning for Research Utilization Participant End-of-Webinar Series Satisfaction Survey
PEER Planning for Research Utilization Participant Mid-Webinar Series Satisfaction Survey
PYD Training Evaluation_ DAY 1 - January 2024
PYD Training Evaluation_ DAY 2 - January 2024
PYD Training Evaluation_ DAY 3 - January 2024
PYD Training Evaluation_ DAY 4 - January 2024
PYD Training FINAL EVALUATION - January 2024
Partner Directory User Experience
Positive Youth Development (PYD) Training - January 2024: Pre-Course Survey
Pre-Engagement Assessment Survey
Private Sector Engagement (PSE) Competencies Self-Assessment Pilot Feedback
RTAC Researcher Buy-In Satisfaction Survey
USAID 2021 GlobalWaters.org User Survey
USAID Agency Learning Agenda User Testing
USAID Data Governance Primer
USAID Data Literacy Learning Series Survey: Incomplete Course
USAID Exploratory Programs and Innovation Competitions (EPIC): Post-advisory survey
USAID Exploratory Programs andInnovation Competitions (EPIC): Six-month post-training survey
USAID Focus Groups with Implementing Partners about Customer Experiences Related to USAID's Climate Strategy Implementation
USAID Nepal Economic Growth Office Implementing Partners' Meeting Survey
USAID Relationship Management Survey
Work Environment Pulse Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	2,001,550	0	0	2,001,550	0	0
Annual Time Burden (Hours)	101,125	0	0	101,125	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new collection that is being put into place to comply with Executive Order 12862 that requires government agencies to “survey customers to determine the kind and quality of services they want and their level of satisfaction with existing services.”

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/02/2021

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