Formative Research, Pretesting, and Customer Satisfaction of NCI's Communication and Education Resources (NCI)

This revision request explores testing messages, forms, applications and materials to assess their potential effectiveness in reaching and communicating with their intended audience while they are still in the developmental stage. The formative research, pilot testing and pretesting process must ensure the relevance, utility, and appropriateness of the many mediums used for forms/applications, educational programs and products that the agency produces. Customer satisfaction studies help identify modifications necessary to meet the needs of various target audiences. Approval is requested for the conduct of multiple studies annually using such methods as interviews, focus groups, and various types of surveys, forms or applications. The content, timing, and respondents included in each sub-study will vary depending on the nature of the message/material/program being assessed, the methodology selected, and the target audiences.

The latest form for Formative Research, Pretesting, and Customer Satisfaction of NCI's Communication and Education Resources (NCI) expires 2029-05-31 and can be found here.