e-Request Tool Process

USCIS has an operational need for an online request tool that people who have filed immigration benefit requests with USCIS can use to request certain actions that do not require submission of a full benefit request and fee. This collection contains six options: • Case outside of normal processing time: This tool allows individuals whose cases have been pending with USCIS longer than the normal processing time to inquire with USCIS as to its status. • Did not receive notice by mail: This tool allows individuals who did not receive a mailed notice to report that to USCIS and request a notice. • Did not receive card by mail: This tool allows individuals who have been granted a benefit, but did not receive the associated card by mail, to report this to USCIS and request a replacement card. • Did not receive document by mail: This tool allows individuals who have been granted a benefit, but did not receive the associated document, to report that to USCIS and request a replacement document. • Appointment Accommodations: Section 504 of the Rehabilitation Act of 1973 requires the Federal Government to make reasonable accommodations to its programs in order to provide meaningful access to individuals with disabilities. This tool allows individuals to request that USCIS provide them with an accommodation and explain what type of accommodation they are requesting. • Typographical error: This tool allows individuals who have received a notice, document or card from USCIS with a typographical error to inquire about the error and receive guidance on the corrective action.

The latest form for e-Request Tool Process expires 2026-12-31 and is listed under ICR 202211-1615-003.

View the official OMB control history on Reginfo.gov.