e-Request Tool Process

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form G-1592 e-Request Tool	Form and Instruction	Modified	Available
G-1592-004-EXT-Supporting Statement-10262026.docx	Supporting Statement A	Uploaded 2026-10-27	Available
60-day comment-USCIS-2022-0001-0016-Miller, Sylvi.pdf	Public Comments	Uploaded 2026-01-30	Available
60-day comment-USCIS-2022-0001-0017-Anonymous.pdf	Public Comments	Uploaded 2026-02-13	Available
SORN 007 Benefits Info Sys 2016 10 19.pdf	Supplementary Document	Uploaded 2024-05-02	Available
SORN 001 AFileIndexNFTS 2017 09 18.pdf	Supplementary Document	Uploaded 2024-05-02	Available
privacy-pia-019-uscis-cris-aug15,2013.pdf	Supplementary Document	Uploaded 2024-05-02	Available
Reference Citations.docx	Supplementary Document	Uploaded 2023-03-01	Available
G-1592-004 EXT-60-day Public Comment Response Matrix.pdf	Supplementary Document	Uploaded 2026-10-26	Available
30-day FRN-91 FR 56896-09042026.pdf	Supplementary Document	Uploaded 2026-10-26	Available
60-day FRN-91 FR 3913-01292026.pdf	Supplementary Document	Uploaded 2026-10-26	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
256794	e-Request Tool	Form and Instruction	Modified	e-Request Tool

ICR Details

OMB Control No: 1615-0165	ICR Reference No: 202610-1615-014
Status: Received in OIRA	Previous ICR Reference No: 202211-1615-003
Agency/Subagency: DHS/USCIS	Agency Tracking No: G-1592
Title: e-Request Tool Process
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 10/29/2026

table that charts list comparision

	Requested	Previously Approved
Expiration Date	36 Months From Approved	12/31/2026
Responses	569,519	569,519
Time Burden (Hours)	170,856	170,856
Cost Burden (Dollars)	0	0

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Abstract: USCIS has an operational need for an online request tool that people who have filed immigration benefit requests with USCIS can use to request certain actions that do not require submission of a full benefit request and fee. This collection contains six options: • Case outside of normal processing time: This tool allows individuals whose cases have been pending with USCIS longer than the normal processing time to inquire with USCIS as to its status. • Did not receive notice by mail: This tool allows individuals who did not receive a mailed notice to report that to USCIS and request a notice. • Did not receive card by mail: This tool allows individuals who have been granted a benefit, but did not receive the associated card by mail, to report this to USCIS and request a replacement card. • Did not receive document by mail: This tool allows individuals who have been granted a benefit, but did not receive the associated document, to report that to USCIS and request a replacement document. • Appointment Accommodations: Section 504 of the Rehabilitation Act of 1973 requires the Federal Government to make reasonable accommodations to its programs in order to provide meaningful access to individuals with disabilities. This tool allows individuals to request that USCIS provide them with an accommodation and explain what type of accommodation they are requesting. • Typographical error: This tool allows individuals who have received a notice, document or card from USCIS with a typographical error to inquire about the error and receive guidance on the corrective action.

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Authorizing Statute(s): US Code: 8 USC 1103(a)(3) Name of Law: United States Code, Title 8 - ALIENS AND NATIONALITY Sec. 1103 - Powers and duties of the Secretary,
   US Code: 8 USC 103(a)(1) Name of Law: United States Code, Title 8 - ALIENS AND NATIONALITY
   US Code: 8 USC 1103 (a)(1) Name of Law: United States Code, Title 8 - ALIENS AND NATIONALITY Sec. 1103 - Powers and duties of the Secretary,
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 3913	01/29/2026
30-day Notice:	Federal Register Citation:	Citation Date:
	91 FR 56896	09/04/2026
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
e-Request Tool	G-1592	e-Request Tool

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ICR Summary of Burden

table that charts list of burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	569,519	569,519	0	0	0	0
Annual Time Burden (Hours)	170,856	170,856	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $23,919,798

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/29/2026

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