Generic Clearance of Customer Satisfaction Surveys

The types of surveys to be included in this clearance include various types of customer surveys, listening sessions and focus groups. Program offices will submit a generic information collection that shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rates, justification for incentives and estimated burden. This collection of information is necessary to enable FMCSA to garner voluntary customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between FMCSA and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. No information collection instruments are being submitted at this time.

The latest form for Generic Clearance of Customer Satisfaction Surveys expires 2021-08-31 and can be found here.