Generic Clearance of Customer Satisfaction Surveys

ICR 202104-2126-001

OMB: 2126-0061

Federal Form Document

Forms and Documents
Supplementary Document
Supporting Statement A
Supplementary Document
Supplementary Document
ICR Details
2126-0061 202104-2126-001
Received in OIRA 201805-2126-002
Generic Clearance of Customer Satisfaction Surveys
Extension without change of a currently approved collection   No
Regular 06/04/2021
  Requested Previously Approved
36 Months From Approved 08/31/2021
5,900 5,900
1,758 1,758
0 62,040

The types of surveys to be included in this clearance include various types of customer surveys, listening sessions and focus groups. Program offices will submit a generic information collection that shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rates, justification for incentives and estimated burden. This collection of information is necessary to enable FMCSA to garner voluntary customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between FMCSA and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. No information collection instruments are being submitted at this time. The wage-related burden costs are not included in the table, as they were inadvertently included in the table with the previous submittal.


Not associated with rulemaking

  85 FR 86643 12/30/2020
86 FR 24432 05/06/2021

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 5,900 5,900 0 0 0 0
Annual Time Burden (Hours) 1,758 1,758 0 0 0 0
Annual Cost Burden (Dollars) 0 62,040 0 0 -62,040 0

Roxane Oliver 202 385-2324 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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