Generic Clearance of Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
30-Day FR for 2126-0061 5.6.21.pdf Supplementary Document	2021-05-09
PRA-2126-0061 Supporting Statement.docx Supporting Statement A	2021-04-15
60-Day FR for 2126-0061.pdf Supplementary Document	2021-04-13
E.O. 12862.Setting Customer Service Standards.091193.pdf Supplementary Document	2018-05-29

IC Document Collections

IC ID	Document Title	Status
246807	IC-4: Strategic Planning Customer Satisfaction Survey	New
246806	IC-3: Focus Group	New
246802	IC-2: Listening Sessions/Stakeholder Feedback Forums	New
246801	IC-1: Customer Service Satisfaction Survey	New

ICR Details

OMB Control No: 2126-0061	ICR Reference No: 202104-2126-001
Status: Received in OIRA	Previous ICR Reference No: 201805-2126-002
Agency/Subagency: DOT/FMCSA	Agency Tracking No:
Title: Generic Clearance of Customer Satisfaction Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 06/04/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	08/31/2021
Responses	5,900	5,900
Time Burden (Hours)	1,758	1,758
Cost Burden (Dollars)	0	62,040

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Abstract: The types of surveys to be included in this clearance include various types of customer surveys, listening sessions and focus groups. Program offices will submit a generic information collection that shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rates, justification for incentives and estimated burden. This collection of information is necessary to enable FMCSA to garner voluntary customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency’s programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations; provide an early warning of issues with service; or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between FMCSA and its customers and stakeholders. It will also allow feedback to contribute directly to the improvement of program management. No information collection instruments are being submitted at this time. The wage-related burden costs are not included in the table, as they were inadvertently included in the table with the previous submittal.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 86643	12/30/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 24432	05/06/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 4

IC Title	Form No.	Form Name
IC-1: Customer Service Satisfaction Survey
IC-2: Listening Sessions/Stakeholder Feedback Forums
IC-3: Focus Group
IC-4: Strategic Planning Customer Satisfaction Survey

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	5,900	5,900	0	0	0	0
Annual Time Burden (Hours)	1,758	1,758	0	0	0	0
Annual Cost Burden (Dollars)	0	62,040	0	0	-62,040	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $21,411

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/04/2021

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