30-day FR for 2126-0061

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Federal Register / Vol. 86, No. 86 / Thursday, May 6, 2021 / Notices

Issued on: April 30, 2021.
Richard J. Marquis,
Division Administrator, Albany, New York.
[FR Doc. 2021–09589 Filed 5–5–21; 8:45 am]
BILLING CODE 4910–22–P

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2020–0204]

Agency Information Collection
Activities; Renewal of a Currently
Approved Information Collection
Request: Generic Clearance of
Customer Satisfaction Surveys
Federal Motor Carrier Safety
Administration (FMCSA), DOT.
ACTION: Notice and request for
comments.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995,
FMCSA announces its plan to submit
the Information Collection Request (ICR)
described below to the Office of
Management and Budget (OMB) for
review and approval. The Executive
Order, ‘‘Setting Customer Service
Standards,’’ directs Federal agencies to
provide service to the public that
matches or exceeds the best service
available in the private sector. These
principles were reaffirmed in the
Executive Order, ‘‘Streamlining Service
Delivery and Improving Customer
Service.’’ In order to work continuously
to ensure that our programs are effective
and meet our customers’ needs, the
Federal Motor Carrier Safety
Administration (FMCSA) seeks to obtain
OMB approval of a currently approved
generic clearance to continue collecting
feedback on our service delivery. By
feedback we mean information that
provides useful insights on perceptions
and opinions but are not statistical
surveys that yield quantitative results
that can be generalized to the
population of study.
DATES: Please send your comments by
June 7, 2021. OMB must receive your
comments by this date in order to act
quickly on the ICR.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under 30-day Review—Open
for Public Comments’’ or by using the
search function.
FOR FURTHER INFORMATION CONTACT: Ms.
Roxane Oliver, Management Analyst,

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SUMMARY:

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Office of Analysis/MC–RAA,
Department of Transportation, Federal
Motor Carrier Safety Administration,
6th Floor, West Building, 1200 New
Jersey Avenue SE, Washington, DC
20590–0001. Telephone: (202) 385–
2324; Email Address: Roxane.Oliver@
dot.gov. Office hours are from 9 a.m. to
5 p.m. E.T., Monday through Friday,
except Federal Holidays.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance of Customer
Satisfaction Surveys.
OMB Control Number: 2126–0061.
Type of Request: Renewal of a
currently approved information
collection.
Respondents: State and local agencies,
general public and stakeholders;
original equipment manufacturers
(OEM) and suppliers to the commercial
motor vehicle (CMV) industry; fleets,
owner-operators, state CMV safety
agencies, research organizations and
contractors; news organizations and
safety advocacy groups.
Estimated Number of Respondents:
5,900 [5,000 customer satisfaction
survey respondents + 100 listening
sessions/stakeholder feedback forums
respondents + 300 focus group
respondents + 500 strategic planning
customer satisfaction survey
respondents].
Estimated Time per Response: Range
from 10 to 120 minutes.
Expiration Date: August 31, 2021.
Frequency of Response: Generally, on
an annual basis.
Estimated Total Annual Burden:
1,758 hours [833 hours for customer
satisfaction surveys + 200 hours for
listening sessions/stakeholder feedback
forums + 600 hours for focus groups +
125 hours for strategic planning
customer satisfaction surveys].
Background
In accordance with the Paperwork
Reduction Act of 1995, FMCSA invites
public comments about our intention to
request the Office of Management and
Budget (OMB) approval to renew a
previously approved information
collection. Executive Order 12862
Setting Customer Service Standards,
and most recently updated in Executive
Order 13571, requires the Federal
Government to provide the ‘‘highest
quality service possible to the American
people.’’ Under the order, the ‘‘standard
of quality for services provided to the
public shall be: Customer service equal
to the best in business.’’ In order to
work continuously to ensure that our
programs are effective and meet our
customers’ needs, FMCSA seeks to
obtain OMB approval of a generic
clearance to collect qualitative feedback

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from our customers on our service
delivery. The surveys covered in this
generic clearance will provide a means
for FMCSA to collect this data directly
from our customers. By qualitative
feedback we mean information that
provides useful insights on perceptions
and opinions, but are not statistical
surveys that yield quantitative results
that can be generalized to the
population of study. This feedback will
provide insights into customer or
stakeholder perceptions, experiences
and expectations, provide an early
warning of issues with service, or focus
attention on areas of communication,
training or changes in operations that
might improve delivery of products or
services. These collections will allow
for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
The solicitation of feedback will target
areas such as: Timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable. The Agency will
submit a collection for approval under
this generic clearance only if it meets
the following conditions: That such
collections are:
• Voluntary;
• low-burden for respondents (based
on considerations of total burden hours,
total number of respondents, or burdenhours per respondent) and are low-cost
for both the respondents and the Federal
Government;
• noncontroversial and do not raise
issues of concern to other Federal
agencies;
• targeted to the solicitation of
opinions from respondents who have
experience with the program or may
have experience with the program in the
near future;
• only collecting personally
identifiable information (PII) to the
extent necessary and not retaining it;
• only collecting information intended
to be used only internally for general
service improvement and program
management, and any release outside
the agency must indicate the qualitative
nature of the information;
• not to be used for the purpose of
substantially informing influential
policy decisions; and

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Federal Register / Vol. 86, No. 86 / Thursday, May 6, 2021 / Notices
• intended to yield only qualitative
information; the collections will not be
designed or expected to yield
statistically reliable results or used as
though the results are generalized to the
population of study.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: The target population to which
generalizations will be made; the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size; and the expected response
rate, methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other
mechanisms that are designed to yield
quantitative results. As a general matter,
information collections will not result
in any new system of records containing
privacy information and will not ask
questions of a sensitive nature, such as
sexual behavior and attitudes, religious
beliefs, and other matters that are
commonly considered private.
Public Comments Invited: You are
asked to comment on any aspect of this
information collection, including: (1)
Whether the proposed collection is
necessary for the performance of
FMCSA’s functions; (2) the accuracy of
the estimated burden; (3) ways for
FMCSA to enhance the quality,
usefulness, and clarity of the collected
information; and (4) ways that the
burden could be minimized without
reducing the quality of the collected
information.
Issued under the authority delegated
in 49 CFR 1.87.

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Thomas P. Keane,
Associate Administrator, Office of Research
and Registration.
[FR Doc. 2021–09578 Filed 5–5–21; 8:45 am]
BILLING CODE 4910–EX–P

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DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2021–0066]

Agency Information Collection
Activities; Renewal of an Approved
Information Collection: Medical
Qualification Requirements
Federal Motor Carrier Safety
Administration (FMCSA), Department
of Transportation (DOT).
ACTION: Notice and request for
comments.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995,
FMCSA announces its plan to submit
the Information Collection Request (ICR)
described below to the Office of
Management and Budget (OMB) for its
review and approval, and invites public
comment. FMCSA requests approval to
renew an ICR, titled ‘‘Medical
Qualification Requirements,’’ and
provides updated information for
several of the information collections
discussed. This ICR is needed to ensure
that drivers, motor carriers, Medical
Examiners (ME), and the States are
complying with the physical
qualification requirements of
commercial motor vehicle (CMV)
drivers. The information collected is
used primarily to determine and certify
driver medical fitness and must be
collected in order for our highways to be
safe.
DATES: We must receive your comments
on or before July 6, 2021.
ADDRESSES: You may submit comments
identified by Federal Docket
Management System (FDMS) Docket
Number FMCSA–2021–0066 using any
of the following methods:
• Federal eRulemaking Portal:
https://www.regulations.gov. Follow the
online instructions for submitting
comments.
• Fax: 1–202–493–2251.
• Mail: Dockets Operations, U.S.
Department of Transportation, 1200
New Jersey Avenue SE, West Building,
Ground Floor, Room W12–140,
Washington, DC 20590–0001.
• Hand Delivery or Courier: U.S.
Department of Transportation, 1200
New Jersey Avenue SE, West Building,
Ground Floor, Room W12–140,
Washington, DC 20590–0001 between 9
a.m. and 5 p.m. ET, Monday through
Friday, except Federal holidays.
Instructions: All submissions must
include the Agency name and docket
number. For detailed instructions on
submitting comments, see the Public
SUMMARY:

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Participation heading below. Note that
all comments received will be posted
without change to https://
www.regulations.gov, including any
personal information provided. Please
see the Privacy Act heading below.
Docket: For access to the docket to
read background documents or
comments received, go to https://
www.regulations.gov, and follow the
online instructions for accessing the
dockets, or go to the street address listed
above.
Privacy Act: DOT posts all comments,
without edit, including any personal
information the commenter provides, to
https://www.regulations.gov, as
described in the system of records
notice DOT/ALL 14–FDMS, which can
be reviewed at https://
www.transportation.gov/privacy.
Public Participation: The Federal
eRulemaking Portal is available 24
hours each day, 365 days each year. You
can obtain electronic submission and
retrieval help and guidelines under the
‘‘help’’ section of the Federal
eRulemaking Portal website. If you want
us to notify you that we received your
comments, please include a selfaddressed, stamped envelope or
postcard if you submitted your
comments by mail or hand delivery, or
print the acknowledgement page that
appears after submitting comments
online. Comments received after the
comment closing date will be included
in the docket and will be considered to
the extent practicable.
FOR FURTHER INFORMATION CONTACT: Ms.
Christine A. Hydock, Chief, Medical
Programs Division, (202) 366–4001,
[email protected], FMCSA,
Department of Transportation, 1200
New Jersey Avenue SE, Room W64–224,
Washington, DC 20590–0001. Office
hours are 8:30 a.m. to 5 p.m., ET,
Monday through Friday, except Federal
holidays. If you have questions
regarding viewing or submitting
material to the docket, contact Dockets
Operations, telephone (202) 366–9826.
SUPPLEMENTARY INFORMATION:
Background: CMVs (trucks and buses)
are longer, heavier, and more difficult to
maneuver than automobiles, making
them a threat to highway safety if not
operated properly by qualified
individuals. The public interest in, and
right to have, safe highways requires the
assurance that drivers of CMVs can
safely perform the increased physical
and mental demands of their duties.
FMCSA’s physical qualification
standards provide this assurance by
requiring drivers to be examined and
medically certified as physically and
mentally qualified to drive. Therefore,

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