60-day FR for 2126-0061

Federal Register / Vol. 85, No. 250 / Wednesday, December 30, 2020 / Notices
Whether the proposed collection is
necessary for the FMCSA to perform its
functions; (2) the accuracy of the
estimated burden; (3) ways for the
FMCSA to enhance the quality,
usefulness, and clarity of the collected
information; and (4) ways that the
burden could be minimized without
reducing the quality of the collected
information.
Issued under the authority delegated in 49
CFR 1.87.
Thomas P. Keane,
Associate Administrator, Office of Research
and Registration.
[FR Doc. 2020–28815 Filed 12–29–20; 8:45 am]
BILLING CODE 4910–EX–P

DEPARTMENT OF TRANSPORTATION
Federal Motor Carrier Safety
Administration
[Docket No. FMCSA–2020–0204]

Agency Information Collection
Activities; Renewal of a Currently
Approved Information Collection
Request: Generic Clearance of
Customer Satisfaction Surveys
Federal Motor Carrier Safety
Administration (FMCSA), DOT.
ACTION: Notice and request for
comments.
AGENCY:

Executive Order 12862 directs
Federal agencies to provide service to
the public that matches or exceeds the
best service available in the private
sector. These principles were reaffirmed
in Executive Order 13571. In order to
work continuously to ensure that our
programs are effective and meet our
customers’ needs, the Federal Motor
Carrier Safety Administration (FMCSA)
seeks to obtain OMB approval of a
currently approved generic clearance to
continue collecting feedback on our
service delivery. By feedback we mean
information that provides useful
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
DATES: We must receive your comments
on or before March 1, 2021.
ADDRESSES: You may submit comments
identified by Federal Docket
Management System (FDMS) Docket
Number FMCSA–2020–0204 using any
of the following methods:
• Federal eRulemaking Portal: http://
www.regulations.gov. Follow the online
instructions for submitting comments.
• Fax: 1–202–493–2251.
• Mail: Docket Services; U.S.
Department of Transportation, 1200
SUMMARY:

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New Jersey Avenue SE, West Building,
Ground Floor, Room W12–140,
Washington, DC 20590–0001.
• Hand Delivery or Courier: West
Building, Ground Floor, Room W12–
140, 1200 New Jersey Avenue SE,
Washington, DC, between 9 a.m. and 5
p.m. E.T., Monday through Friday,
except Federal holidays.
Instructions: All submissions must
include the Agency name and docket
number. For detailed instructions on
submitting comments and additional
information on the exemption process,
see the Public Participation heading
below. Note that all comments received
will be posted without change to http://
www.regulations.gov, including any
personal information provided. Please
see the Privacy Act heading below.
Docket: For access to the docket to
read background documents or
comments received, go to http://
www.regulations.gov, and follow the
online instructions for accessing the
dockets, or go to the street address listed
above.
Privacy Act: Anyone is able to search
the electronic form of all comments
received into any of our dockets by the
name of the individual submitting the
comment (or signing the comment, if
submitted on behalf of an association,
business, labor union, etc.). You may
review DOT’s complete Privacy Act
Statement for the Federal Docket
Management System published in the
Federal Register on January 17, 2008
(73 FR 3316), or you may visit http://
edocket.access.gpo.gov/2008/pdfE8794.pdf.
Public Participation: The Federal
eRulemaking Portal is available 24
hours each day, 365 days each year. You
can obtain electronic submission and
retrieval help and guidelines under the
‘‘help’’ section of the Federal
eRulemaking Portal website. If you want
us to notify you that we received your
comments, please include a selfaddressed, stamped envelope or
postcard, or print the acknowledgement
page that appears after submitting
comments online. Comments received
after the comment closing date will be
included in the docket and will be
considered to the extent practicable.
FOR FURTHER INFORMATION CONTACT: Ms.
Roxane Oliver, FMCSA, Office of
Analysis/MC–RAA. Telephone (202)
385–2324; or email Roxane.Oliver@
dot.gov. Department of Transportation,
Federal Motor Carrier Safety
Administration, 1200 New Jersey
Avenue SE, Washington, DC 20590.
SUPPLEMENTARY INFORMATION:
Background: In accordance with the
Paperwork Reduction Act of 1995,

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FMCSA invites public comments about
our intention to request the Office of
Management and Budget (OMB)
approval to renew a previously
approved information collection.
Executive Order 12862 Setting Customer
Service Standards, and most recently
updated in Executive Order 13571,
requires the Federal Government to
provide the ‘‘highest quality service
possible to the American people.’’
Under the order, the ‘‘standard of
quality for services provided to the
public shall be: Customer service equal
to the best in business.’’ In order to
work continuously to ensure that our
programs are effective and meet our
customers’ needs, FMCSA seeks to
obtain OMB approval of a generic
clearance to collect qualitative feedback
from our customers on our service
delivery. The surveys covered in this
generic clearance will provide a means
for FMCSA to collect this data directly
from our customers. By qualitative
feedback we mean information that
provides useful insights on perceptions
and opinions, but are not statistical
surveys that yield quantitative results
that can be generalized to the
population of study. This feedback will
provide insights into customer or
stakeholder perceptions, experiences
and expectations, provide an early
warning of issues with service, or focus
attention on areas of communication,
training or changes in operations that
might improve delivery of products or
services. These collections will allow
for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
The solicitation of feedback will target
areas such as: timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will submit a collection
for approval under this generic
clearance only if it meets the following
conditions: that such collections are:
• voluntary;
• low-burden for respondents (based
on considerations of total burden hours,
total number of respondents, or burdenhours per respondent) and are low-cost
for both the respondents and the Federal
Government;

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Federal Register / Vol. 85, No. 250 / Wednesday, December 30, 2020 / Notices

• noncontroversial and do not raise
issues of concern to other Federal
agencies;
• targeted to the solicitation of
opinions from respondents who have
experience with the program or may
have experience with the program in the
near future;
• only collecting personally
identifiable information (PII) to the
extent necessary and not retaining it;
• only collecting information
intended to be used only internally for
general service improvement and
program management, and any release
outside the agency must indicate the
qualitative nature of the information;
• not to be used for the purpose of
substantially informing influential
policy decisions; and
• intended to yield only qualitative
information; the collections will not be
designed or expected to yield
statistically reliable results or used as
though the results are generalized to the
population of study.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: The target population to which
generalizations will be made; the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size; and the expected response
rate, methods for assessing potential
nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other
mechanisms that are designed to yield
quantitative results. As a general matter,
information collections will not result
in any new system of records containing
privacy information and will not ask
questions of a sensitive nature, such as
sexual behavior and attitudes, religious
beliefs, and other matters that are
commonly considered private.
Title: Generic Clearance of Customer
Satisfaction Surveys.
OMB Control Number: 2126–0061.
Type of Request: Renewal of currently
approved collection.
Respondents: State and local agencies,
general public and stakeholders;
original equipment manufacturers
(OEM) and suppliers to the commercial
motor vehicle (CMV) industry; fleets,
owner-operators, state CMV safety

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agencies, research organizations and
contractors; news organizations and
safety advocacy groups.
Estimated Number of Respondents:
5,900 [5,000 customer satisfaction
survey respondents + 100 listening
sessions/stakeholder feedback forums
respondents + 300 focus group
respondents + 500 strategic planning
customer satisfaction survey
respondents].
Estimated Time per Response: Range
from 10 to 120 minutes.
Expiration Date: August 31, 2021.
Frequency of Response: Generally, on
an annual basis.
Estimated Total Annual Burden:
1,758 hours [833 hours for customer
satisfaction surveys + 200 hours for
listening sessions/stakeholder feedback
forums + 600 hours for focus groups +
125 hours for strategic planning
customer satisfaction surveys].
Public Comments Invited: You are
asked to comment on any aspect of this
information collection, including: (1)
Whether the proposed collection is
necessary for the performance of
FMCSA’s functions; (2) the accuracy of
the estimated burden; (3) ways for
FMCSA to enhance the quality,
usefulness, and clarity of the collected
information; and (4) ways that the
burden could be minimized without
reducing the quality of the collected
information. The agency will summarize
or include your comments in the request
for OMB’s clearance of this information
collection.
Issued under the authority of 49 CFR
1.87.
Thomas P. Keane,
Associate Administrator, Office of Research
and Registration.
[FR Doc. 2020–28849 Filed 12–29–20; 8:45 am]
BILLING CODE 4910–EX–P

DEPARTMENT OF TRANSPORTATION
Federal Railroad Administration
[Docket No. FRA–2020–0027–N–38]

Proposed Agency Information
Collection Activities; Comment
Request
Federal Railroad
Administration (FRA), U.S. Department
of Transportation (DOT).
ACTION: Notice of information collection;
request for comment.
AGENCY:

Under the Paperwork
Reduction Act of 1995 (PRA) and its
implementing regulations, FRA seeks
approval of the Information Collection
Request (ICR) abstracted below. Before

SUMMARY:

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submitting this ICR to the Office of
Management and Budget (OMB) for
approval, FRA is soliciting public
comment on specific aspects of the
activities identified in the ICR.
Interested persons are invited to
submit comments on or before March 1,
2021.

DATES:

Submit comments and
recommendations for the proposed ICR
to Ms. Hodan Wells, Information
Collection Clearance Officer at email:
[email protected] or telephone: (202)
493–0440. Please refer to the assigned
OMB control number in any
correspondence submitted. FRA will
summarize comments received in
response to this notice in a subsequent
notice and include them in its
information collection submission to
OMB for approval.

ADDRESSES:

The PRA,
44 U.S.C. 3501–3520, and its
implementing regulations, 5 CFR part
1320, require Federal agencies to
provide 60-days’ notice to the public to
allow comment on information
collection activities before seeking OMB
approval of the activities. See 44 U.S.C.
3506, 3507; 5 CFR 1320.8 through
1320.12. Specifically, FRA invites
interested parties to comment on the
following ICR regarding: (1) Whether the
information collection activities are
necessary for FRA to properly execute
its functions, including whether the
activities will have practical utility; (2)
the accuracy of FRA’s estimates of the
burden of the information collection
activities, including the validity of the
methodology and assumptions used to
determine the estimates; (3) ways for
FRA to enhance the quality, utility, and
clarity of the information being
collected; and (4) ways for FRA to
minimize the burden of information
collection activities on the public,
including the use of automated
collection techniques or other forms of
information technology. See 44 U.S.C.
3506(c)(2)(A); 5 CFR 1320.8(d)(1).
FRA believes that soliciting public
comment may reduce the administrative
and paperwork burdens associated with
the collection of information that
Federal regulations mandate. In
summary, FRA reasons that comments
received will advance three objectives:
(1) Reduce reporting burdens; (2)
organize information collection
requirements in a ‘‘user-friendly’’ format
to improve the use of such information;
and (3) accurately assess the resources
expended to retrieve and produce
information requested. See 44 U.S.C.
3501.

SUPPLEMENTARY INFORMATION:

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