OMB control number

Consumer Complaint Intake System Company Portal Boarding Form

OMB 3170-0054 · CFPB.

OMB 3170-0054

Section 1013(b)(3)(A) of the Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law 111-203, requires the Bureau of Consumer Financial Protection (“the Bureau”) to “facilitate the centralized collection of, monitoring of, and response to consumer complaints regarding consumer financial products or services.” In furtherance of its statutory mandates related to consumer complaints, the Bureau utilizes a Consumer Complaint Intake System Company Portal Boarding Form (Boarding Form) to sign up companies for access to the secure, web-based Company Portal.

The latest form for Consumer Complaint Intake System Company Portal Boarding Form expires 2029-03-31 and can be found here.

Latest Forms, Documents, and Supporting Material
Document
Name
Form and Instruction
Form and Instruction
CFPB Complaint DB-Portal Dec Comment Fnl 12-26-25.pdf (document unavailable)
Public Comments
PC_202512-3170-001_122625_021113_1.pdf (document unavailable)
Public Comments
FINAL CDIA Complaint Portal Company Intake PRA Comment 12232025.pdf (document unavailable)
Public Comments
PC_202512-3170-001_122325_055847_1.pdf (document unavailable)
Public Comments
Supporting Statement A
Comment from anonymous.docx (document unavailable)
Public Comments
Public Comments
Comment from Woodstock Institute.pdf (document unavailable)
Public Comments
Comment from Better Markets (7-22-2025).pdf (document unavailable)
Public Comments
Public Comments
Comment from Andrew Gonzalez.docx (document unavailable)
Public Comments
AFREF comment (7-21-2025).pdf (document unavailable)
Public Comments
Experian Information Solutions comment (7-22-2025).pdf (document unavailable)
Public Comments
CBA comment (7-21-2025).pdf (document unavailable)
Public Comments
AFSA comment (7-21-2025).pdf (document unavailable)
Public Comments
Supplementary Document
Supplementary Document