OMB control number

Consumer Complaint Intake System Company Portal Boarding Form

OMB 3170-0054 · CFPB.

OMB 3170-0054

Section 1013(b)(3)(A) of the Dodd-Frank Wall Street Reform and Consumer Protection Act, Public Law 111-203, requires the Bureau of Consumer Financial Protection (“the Bureau”) to “facilitate the centralized collection of, monitoring of, and response to consumer complaints regarding consumer financial products or services.” In furtherance of its statutory mandates related to consumer complaints, the Bureau utilizes a Consumer Complaint Intake System Company Portal Boarding Form (Boarding Form) to sign up companies for access to the secure, web-based Company Portal.

The latest form for Consumer Complaint Intake System Company Portal Boarding Form expires 2029-03-31 and is listed under ICR 202512-3170-001.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
DocumentType
Consumer Response Company Boarding FormForm and Instruction
Consumer Response Company Boarding FormForm and Instruction
CFPB Complaint DB-Portal Dec Comment Fnl 12-26-25.pdfPublic Comments
PC_202512-3170-001_122625_021113_1.pdfPublic Comments
FINAL CDIA Complaint Portal Company Intake PRA Comment 12232025.pdfPublic Comments
PC_202512-3170-001_122325_055847_1.pdfPublic Comments
3170-0054 (Company Boarding Form) supporting statement.docxSupporting Statement A
3170-0054 (Company Boarding Form) supporting statement.docxSupporting Statement A
Comment from anonymous.docxPublic Comments
Comment from Consumer Action.pdfPublic Comments
Comment from Woodstock Institute.pdf (document unavailable)Public Comments
Comment from Better Markets (7-22-2025).pdfPublic Comments
Comment from CLS (7-21-2025).pdfPublic Comments
Comment from Andrew Gonzalez.docx (document unavailable)Public Comments
AFREF comment (7-21-2025).pdf (document unavailable)Public Comments
Experian Information Solutions comment (7-22-2025).pdfPublic Comments
CBA comment (7-21-2025).pdfPublic Comments
AFSA comment (7-21-2025).pdfPublic Comments
3170-0054 60-day FRN (published).pdfSupplementary Document
3170-0054 60-day FRN (published).pdf Supplementary Document
3170-0054 30-day FRN (published).pdfSupplementary Document
3170-0054 30-day FRN (published).pdf Supplementary Document
Consumer Response Company Boarding Form Form and Instruction
Consumer Response Company Boarding Form Form and Instruction

All Historical Document Collections

Historical document collections
ReferenceFilingReceivedConcludedAction
202512-3170-001 Reinstatement without change of a previously approved collection 2025-12-05 Approved without change
202205-3170-002 Extension without change of a currently approved collection 2022-05-24 Approved without change
201804-3170-002 Revision of a currently approved collection 2018-08-31 Approved without change
201504-3170-003 New collection (Request for a new OMB Control Number) 2015-04-21 Approved without change