800 SERVICE EVALUATIONS, CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG UP IN QUEUE

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
115607	800 SERVICE EVALUATIONS, CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG UP IN QUEUE Form	Migrated

ICR Details

OMB Control No: 0960-0465	ICR Reference No: 199107-0960-002
Status: Historical Active	Previous ICR Reference No: 199008-0960-008
Agency/Subagency: SSA	Agency Tracking No:
Title: 800 SERVICE EVALUATIONS, CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG UP IN QUEUE
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/19/1991
	Date Received in OIRA: 07/01/1991
Terms of Clearance: This information collection is approved through 8-93 under the following conditions: SSA must make it clear that it is completely optional for recipients to provide their SSN. On form 4305.1, SSA will add another option to question 8, to read "Prefer to speak with a person". SSA will modify question 9 so that the fourth option is "Waited 11-20" and the fifth option is "Longer than 20". SSA will make corresponding changes to forms 4305.2 and 4305.3 SSA will also develop a methodology to augment this survey to meet the needs of its one-time study on people who do not get through.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/1993	08/31/1993	09/30/1991
Responses	4,000	0	4,000
Time Burden (Hours)	1,000	0	667
Cost Burden (Dollars)	0	0	0

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Abstract: THE INFORMATION COLLECTED BY FORMS SSA-4305.1, 4305.2, AND 4305.3 WILL EVALUATE THE NEW TOLL-FREE 800 SERVICE NUMBER. THE RESPONDENTS CONSIS THE EFFECTIVENESS OF THE 800 NUMBER SERVICE THAT IS CURRENTLY UTILIZED BY THE PUBLIC TO OBTAIN GENERAL INFORMATION AS WELL AS THE FILING OR SERVICING OF CLAIMS UNDER THE VARIOUS SOCIAL SECURITY PROGRAMS. WITHO THIS INFORMATION SSA WOULD NOT BE ABLE TO EFFECTIVELY EVALUATE AND

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
800 SERVICE EVALUATIONS, CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG UP IN QUEUE	SSA-4305.1, 4305.2, 4305.3

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	4,000	4,000	0	0	0	0
Annual Time Burden (Hours)	1,000	667	0	0	333	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/01/1991

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