FAA Flight Standards Customer Satisfaction Survey

Forms and Documents

Document Name	Status

No forms / supporting documents in this ICR. Check IC Document Collections.

IC Document Collections

IC ID	Document Title	Status
25637	FAA Flight Standards Customer Satisfaction Survey	Migrated

ICR Details

OMB Control No: 2120-0568	ICR Reference No: 200103-2120-003
Status: Historical Active	Previous ICR Reference No: 199802-2120-002
Agency/Subagency: DOT/FAA	Agency Tracking No:
Title: FAA Flight Standards Customer Satisfaction Survey
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/01/2001
	Date Received in OIRA: 03/07/2001
Terms of Clearance: We appreciate the additional clarifying of procedures for the cleasrance of ongoing surveys under this approval (2120-0568). In the addendum provided by the FAA clearance officer on April 27, Flight Standards understands that: 1. supplementary information should be provided before undertaking any specific survey, explaining the rationale for the survey using as a basis the analyses from previous surveys, feedback from in-house evaluation programs, and other Flight Stan dards initiatives. 2. explain the population targeted for each survey and explain any alternative methology if it departs from that described in th is ICR. 3. allow both BTS and OMB to review each draft survey instrument at least 30 days before the actual survey is conducted.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2004	07/31/2004	05/31/2001
Responses	33,333	0	63,709
Time Burden (Hours)	6,667	0	12,741
Cost Burden (Dollars)	0	0	0

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Abstract: The Federal Aviation Administration has initiated customer surveys throughout the agency, requiring that every element have contact with their customer to assure that customers' needs are being met and that service is improved. Our respondents are air operators, air agencies, and airmen.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
FAA Flight Standards Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	33,333	63,709	0	0	-30,376	0
Annual Time Burden (Hours)	6,667	12,741	0	0	-6,074	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/07/2001

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