(1) Add to the
form a statement of the consequences of failing to display a
currently valid control number. (2) Add "Miss" to the alternative
customer titles included. (3) Kindly put more clearly and simply
the question "Have you addressed your complaint with the
bank?"
Inventory as of this Action
Requested
Previously Approved
12/31/2008
12/31/2008
2,149
0
0
142
0
0
0
0
0
The Customer Complaint Form was
developed as a courtesy for those that contact the OCC's Customer
Assistance Group and wish to file a formal, written
compliant.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.