CS-07-069- IRS Large & Mid-Size Business Division; CS-07-070 - SB/SE FIELD EXAM TAX CUSTOMERS; CS-07-071 - TE/GE “Stay Exempt” Training; CS-07-072-W&I TAX PROFESSIONALS SURVEY

OMB # 1545-1432

IRS SMALL BUSINESS/SELF-EMPLOYED
CUSTOMER SATISFACTION SURVEY
EXAMINATION
The IRS is trying to improve its service to the public. You can help in this important mission by
answering the questions below. This voluntary survey should take less than five minutes to
complete. When completing this survey, please mark your responses with an ‘x’ using a blue or
black pen like this example 8 . Do not mark outside of the response area like this example . Your
responses will be kept completely confidential. If you have any questions about this survey, you
may call The Survey Processing Center at 1-866-377-8208.

7

1

The questions that follow ask your opinion regarding how the IRS
handled your most recent examination. For each question, regardless
of whether you agree or disagree with the final outcome, please indicate
your opinion by choosing a number from 1 to 5, where 1 means “Very
Dissatisfied” and 5 means “Very Satisfied.”

Very
Dissatisfied

1
q

2
q

3
q

4
q

Very
Don’t
Satisfied know/Not
5 applicable

q

q

a. Explanation of why you were being examined. .................................................
b. Explanation of the exam process. ......................................................................
c. Ease of understanding the notice regarding your initial appointment. ...............
d. Time given you to provide requested information to the IRS. ..........................
e. Time the IRS took to respond to you. ................................................................
f. Flexibility of auditor in scheduling meetings. ....................................................
g. Reasonableness of the information you were asked to provide. ........................
h. Explanation of why records were required after initial appointment. ................
i. Business knowledge of your auditor. .................................................................
j. Tax knowledge of your auditor. .........................................................................
k. Courtesy of your auditor. ..................................................................................
l. Consideration given to the information you submitted. ......................................
m. Length of the exam process from start to finish. ..............................................
n. Amount of time you had to spend on the examination. .....................................
o. Understanding that you have payment options. .................................................
p. Explanation of why adjustments were made. ....................................................
q. Fairness of treatment by the IRS. ......................................................................
Very
Dissatisfied

2

1
Regardless of whether you agree or disagree with the final outcome,
q
how would you rate your overall satisfaction with the way your
examination was handled?..................................................................................

3

Are you...?

2
q

3
q

4
q

Don’t
Very
Satisfied know/Not
5 applicable

q

q

The taxpayer
A tax professional who represented the taxpayer
Someone else who represented the taxpayer

Form 13257B (Rev. 11-2004)

Cat. No. 34053P

Please continue on back
Department of the Treasury - Internal Revenue Service

If you have been unable to resolve any specific problems with your tax matter through the normal IRS channels, or now
face a significant hardship due to the application of the tax law, we encourage you to contact the Taxpayer Advocate
Service at 1-877-777-4778.
4

Use this space for comments, or suggestions for improvement.

Paperwork Reduction Act Notice
The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control
Number for this study is 1545-1432. Also, if you have any comments regarding the time estimates associated with this study or suggestions on
making this process simpler, please write to the: Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP,
1111 Constitution Ave. NW, Washington, DC 20224.

Thank you for completing the survey.
Please return the questionnaire by mail, using the enclosed business return envelope.
Form 13257B (Rev. 11-2004)

Cat. No. 34053P

Department of the Treasury - Internal Revenue Service

Survey Processing Center
Post Office Box 344
Claysburg, PA 16625-0344

Survey Processing Center
Post Office Box 344
Claysburg, PA 16625-0344

PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE PAID
Internal Revenue Service
PERMIT NO. G-48

PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE PAID
Internal Revenue Service
PERMIT NO. G-48

Survey Processing Center
Post Office Box 344
Claysburg, PA 16625-0344

Survey Processing Center
Post Office Box 344
Claysburg, PA 16625-0344

PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE PAID
Internal Revenue Service
PERMIT NO. G-48

PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE PAID
Internal Revenue Service
PERMIT NO. G-48

Do We Have Your Input Yet?
Recently, you received a survey asking your opinions
about the service you received from the IRS in a recent
contact. If you have already completed and returned the
survey, please accept our sincere thanks. If not, please take
a few minutes to complete and return it today. We want
to be sure we have your opinions and suggestions for improving
the IRS’s service to the public.
If you did not receive the survey, or it has been misplaced,
please call us 1-866-377-8208.
Larry A. Luskin
Project Director
L3_B

Si usted no ha podido resolver algún problema específico con relación a su asunto contributivo con el IRS, o ahora tiene alguna
dificultad significativa debido a la aplicación de la ley contributiva, le aconsejamos que se comunique con el Servicio del Defensor
del Contribuyente al 1-877-777-4778.

4

Utilice este espacio para comentarios o sugerencias para el mejoramiento de nuestro servicio.

Aviso de Acta de Reducción de Papel
El Acta de Reducción de Papel requiere que el IRS despliegue un número de control OMB en todas las peticiones de información públicas.
El Número de Control de OMB para este estudio es el 1545-1432. También, si usted tiene cualquier comentario con respecto al tiempo
estimado con este estudio o alguna sugerencia de como hacer el proceso más simple, por favor escriba al: “Tax Products Coordinating
Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave. NW, Washington, DC 20224”.

Muchas gracias por completar esta encuesta.
Favor de enviar el cuestionario por correo, usando el sobre que le hemos incluido.
Form 13257B (SP) (Rev. 2-2006)

Cat. No. 37324T

Department of the Treasury - Internal Revenue Service

Survey Processing Center
Post Office Box 344
Claysburg, PA 16625-0344

Survey Processing Center
Post Office Box 344
Claysburg, PA 16625-0344

PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE PAID
Internal Revenue Service
PERMIT NO. G-48

PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE PAID
Internal Revenue Service
PERMIT NO. G-48

Survey Processing Center
Post Office Box 344
Claysburg, PA 16625-0344

Survey Processing Center
Post Office Box 344
Claysburg, PA 16625-0344

PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE PAID
Internal Revenue Service
PERMIT NO. G-48

PRESORTED
FIRST-CLASS MAIL
U.S. POSTAGE PAID
Internal Revenue Service
PERMIT NO. G-48

¿Tenemos Ya su Opinión?
Recientemente, usted recibió un cuestionario preguntándole
su opinión sobre el servicio que usted recibió del IRS en una
comunicación reciente. Si ya ha completado y devuelto el
cuestionario, por favor acepte nuestras más sinceras gracias.
Si no, por favor tome unos minutos para completarlo y lo
devuélvalo hoy mismo. Nosotros queremos asegurarnos que
tenemos sus opiniones y sugerencias para mejorar el servicio
del IRS al público.
Si usted no recibió el cuestionario, o si se le extravió, por favor
llámenos al 1-866-377-8208.
Larry A. Luskin
Director de Proyecto
L3_BSP