Student Aid Awareness and Applicant Services

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

Suvey 5-6-2008

Student Aid Awareness and Applicant Services

OMB: 1845-0045

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College.gov Online Web Site Survey

Version 1, April 21, 2008



college.gov would like feedback on your site experience.


Please answer a few brief survey questions below. Your input will help guide the future development of college.gov, and your answers will remain anonymous. The survey will take approximately 5 minutes to complete.


  1. Which of the following best describes you?

 High school student

 College student

 Adult student

 Parent/Family Member of a student  

 Teacher/Counselor

 Other, please specify_____________________


  1. What is the reason for your visit today? (select all that apply)

 Doing research for myself

 Doing research for my child/student

 Learn more about the steps to take to get to college

 Learn about financial aid for college

 Other, please specify_________________


  1. Were you able to complete your task today?

 Yes → skip to 5

 No → go to 4, then skip to 6


  1. If you were not able to complete your task, why not?

 Could not locate the information I was seeking

 Site was confusing/hard to navigate

 Did not find information helpful to me

 Did not find anything new or valuable to me

 Other, please specify _____________________________


  1. How valuable did you find the information contained in college.gov?

 Very valuable, I learned something new today!

 Somewhat valuable, it reiterated information I already knew

 Not valuable I didn’t find anything new or interesting here


  1. What additional information or features would you like to see on college.gov? (select all that apply)

 Ability to create a profile on college.gov

 Ability to login and save information

 Ability to link my activity on college.gov to my profile on Facebook. MySpace, BeBo, etc.

 Ability to upload content I created

 Other , please specify ___________________________________


  1. Would you recommend visiting college.gov to your friends, parents or school counselors? (select all that apply)

 Yes, to my friends

 Yes, to my parents/family members

 Yes, to my teachers/counselor

 Yes, to my students

 Yes, to my child


  1. Do you have any further comments about your college.gov experience?




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File Typeapplication/msword
File TitleCollege
Authortina.pemberton
Last Modified ByColleen.McGinnis
File Modified2008-05-06
File Created2008-05-06

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