National Park Service Concessioner Survey

Name of Park here
National Park Service Concessioner Survey:
Dining Experience

To improve visitor experiences with concessioner services, the
National Park Service (NPS) is interested in collecting information
from visitors about their concession experience today. The survey
should take about 5 minutes to complete. Your responses are
voluntary and anonymous – your completed survey is
sent to an independent research university that provides only a
summary (your responses with those of others) to the government.
OMB Control #1040-0001 Expires: 12/31/2013

CORRECT MARK

PLEASE USE BLUE OR BLACK INK OR PENCIL

What type of food service did you use on this visit? (Please choose only one)
Cafeteria /
Food Cart /
Restaurant
Snack Bar
Truck

Please rate your experience with the staff:
Appearance and professionalism

FILL IN THE OVAL
COMPLETELY

Tour / Event /
Backcountry

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Friendliness
Degree of knowledge and information
Attentiveness and responsiveness to needs
Ability to meet special requests
Promptness of service
Accuracy of order
Accuracy of bill

Please rate the food:
Variety of menu selections
Availability of healthy options
Quality of food (freshness / taste)
Quality of preparation (appearance / temperature)

Please rate the food service / dining area:
General appearance
General cleanliness
Specific cleanliness of bathroom(s)

Continued on back

Please rate your overall satisfaction:
Everything considered, I believe I received a good value
for my money.
The concessioner provided a good value compared to similar
services I have used outside of the National Park.
The concessioner demonstrated its commitment to
environmental stewardship

Strongly
Agree

Neither
Somewhat Agree nor Somewhat Strongly
Agree
Disagree Disagree Disagree

Overall, I was satisfied with my dining experience.
I would return to / recommend this establishment.

Far
Somewhat
Exceeded Exceeded

Met

Fell
Somewhat
Short

Fell
Far
Short

Everything considered, how well did the concessioner
meet your expectations?

Please provide a little information about yourself:
Male
Female
Your Gender:
Your Age:

18-21

22-30

31-40

41-50

51-60

61-70

71 and above

Your home ZIP code or Country (if not U.S.A.):

What were the best aspects of your dining experience?

In your opinion, what could the concessioner do to improve the dining experience?

Thank you for your help!
PAPERWORK REDUCTION ACT STATEMENT:
A Federal agency may not conduct or sponsor a collection of information, and a person is not required to respond to, unless it displays a currently valid OMB control number. The burden for completing this survey is
estimated to average 5 minutes, including the time for reviewing instructions and completing the form. Comments regarding this collection of information should be directed to the Visitor Survey Card Coordinator,
University of Idaho, Mailcode 441139, Moscow, ID 83844.
This information will be used by park managers to better serve the public. Response to this request is voluntary. No action may be taken against you for refusing to supply the information requested.

Name of Park here
National Park Service Concessioner Survey:
Guided Tour Experience

To improve visitor experiences with concessioner services, the
National Park Service (NPS) is interested in collecting information
from visitors about their concession experience today. The survey
should take about 5 minutes to complete. Your responses are
voluntary and anonymous – your completed survey is
sent to an independent research university that provides only a
summary (your responses with those of others) to the government.
OMB Control #1040-0001 Expires: 12/31/2013

CORRECT MARK

PLEASE USE BLUE OR BLACK INK OR PENCIL

FILL IN THE OVAL
COMPLETELY

In what type of guided tour did you participate? (Please choose only one)
Bus / Tram

Hiking /
Mountaineering

Please rate your experience with the front office:
Tour availability

Horseback /
Mule

Rafting / Boating /
Fishing

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Reservation process
Accuracy of reservation
Accuracy of billing

Please rate your experience with the staff / guide:
Appearance and professionalism
Friendliness
Degree of knowledge and information
Attentiveness and responsiveness to needs

Please rate the tour:
Appearance and cleanliness of equipment / guide animals
Behavior of guide animals
Thoroughness of operation / safety briefing
Exposure to natural and cultural resources of the Park
Interpretation of natural and cultural resources of the Park
Explanation of environmental programs in the Park

Continued on back

Please rate your overall satisfaction:
Everything considered, I believe I received a good value
for my money.
The concessioner provided a good value compared to similar
services I have used outside of the National Park.
The concessioner demonstrated its commitment to
environmental stewardship

Strongly
Agree

Neither
Somewhat Agree nor Somewhat Strongly
Agree
Disagree Disagree Disagree

Overall, I was satisfied with my guided tour experience.
I would return to / recommend this establishment.

Far
Somewhat
Exceeded Exceeded

Met

Fell
Somewhat
Short

Fell
Far
Short

Everything considered, how well did the concessioner
meet your expectations?

Please provide a little information about yourself:
Male
Female
Your Gender:
Your Age:

18-21

22-30

31-40

41-50

51-60

61-70

71 and above

Your home ZIP code or Country (if not U.S.A.):

What were the best aspects of your guided tour experience?

In your opinion, what could the concessioner do to improve the guided tour experience?

Thank you for your help!
PAPERWORK REDUCTION ACT STATEMENT:
A Federal agency may not conduct or sponsor a collection of information, and a person is not required to respond to, unless it displays a currently valid OMB control number. The burden for completing this survey is
estimated to average 5 minutes, including the time for reviewing instructions and completing the form. Comments regarding this collection of information should be directed to the Visitor Survey Card Coordinator,
University of Idaho, Mailcode 441139, Moscow, ID 83844.
This information will be used by park managers to better serve the public. Response to this request is voluntary. No action may be taken against you for refusing to supply the information requested.

To improve visitor experiences with concessioner services, the
National Park Service (NPS) is interested in collecting information
from visitors about their concession experience today. The survey
should take about 5 minutes to complete. Your responses are
voluntary and anonymous – your completed survey is
sent to an independent research university that provides only a
summary (your responses with those of others) to the government.

Name of Park here
National Park Service Concessioner Survey:
Marina Experience

OMB Control #1040-0001 Expires: 12/31/2013
CORRECT MARK

PLEASE USE BLUE OR BLACK INK OR PENCIL

FILL IN THE OVAL
COMPLETELY

What type of rental did you use at this marina? (Please choose only one)
Slip / Dry Dock / Mooring
Boat / Personal Watercraft
Please complete Section A and General Questions

Please complete Section B and General Questions

SECTION A
Please rate the following, specific to
your slip / dry dock / mooring rental:
Security of facility

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Accessibility to area
Gas dock facilities
Sewage pump-out facilities
SECTION B
Please rate the following, specific to
your boat / personal watercraft rental:
Content of operation and safety briefing
What type of craft did you rent? (Please choose only one)
Small Recreational Boat
Houseboat

Personal Watercraft

GENERAL QUESTIONS (continued on back)
Please rate the quality of your rental:
Appearance and cleanliness

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Condition and operation of equipment / amenities
Please rate your experience with the front office:
Reservation process
Accuracy of reservation on arrival
Promptness of arrival process
Accuracy of billing on departure
Promptness of departure process
Please rate your experience with the staff:
Appearance and professionalism
Friendliness
Degree of knowledge and information
Attentiveness and responsiveness to needs
Ability to meet special requests

Very
Good

Please rate the public areas / facilities:
General appearance (dockside and landside)

Good Average

Poor

Very
Not
Poor Applicable

General cleanliness (dockside and landside)
Specific cleanliness of public bathrooms / showers

Please rate your overall satisfaction:
Everything considered, I believe I received a good value
for my money.
The concessioner provided a good value compared to similar
services I have used outside of the National Park.
The concessioner demonstrated its commitment to
environmental stewardship

Strongly
Agree

Neither
Somewhat Agree nor Somewhat Strongly
Agree
Disagree Disagree Disagree

Overall, I was satisfied with my marina experience.
I would return to / recommend this establishment.

Far
Somewhat
Exceeded Exceeded

Met

Fell
Somewhat
Short

Fell
Far
Short

Everything considered, how well did the concessioner
meet your expectations?
Please provide a little information about yourself:
Male
Female
Your Gender:
Your Age:

18-21

22-30

31-40

41-50

51-60

61-70

71 and above

Your home ZIP code or Country (if not U.S.A.):
What were the best aspects of your marina experience?

In your opinion, what could the concessioner do to improve the marina experience?

Thank you for your help!
PAPERWORK REDUCTION ACT STATEMENT:
A Federal agency may not conduct or sponsor a collection of information, and a person is not required to respond to, unless it displays a currently valid OMB control number. The burden for completing this survey is
estimated to average 5 minutes, including the time for reviewing instructions and completing the form. Comments regarding this collection of information should be directed to the Visitor Survey Card Coordinator,
University of Idaho, Mailcode 441139, Moscow, ID 83844. .
This information will be used by park managers to better serve the public. Response to this request is voluntary. No action may be taken against you for refusing to supply the information requested.

Name of Park here
National Park Service Concessioner Survey:
Lodging Experience

To improve visitor experiences with concessioner services, the
National Park Service (NPS) is interested in collecting information
from visitors about their concession experience today. The survey
should take about 5 minutes to complete. Your responses are
voluntary and anonymous – your completed survey is
sent to an independent research university that provides only a
summary (your responses with those of others) to the government.
OMB Control #1040-0001 Expires: 12/31/2013

CORRECT MARK

PLEASE USE BLUE OR BLACK INK OR PENCIL

FILL IN THE OVAL
COMPLETELY

What type of lodging did you use on this visit? (Please choose only one)
Hotel

Cabin

Please rate your experience with the front office:
Reservation process

Campground

RV Site

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Accuracy of reservation at check-in
Promptness of check-in
Accuracy of billing at check-out
Promptness of check-out

Please rate your experience with the staff:
Appearance and professionalism
Friendliness
Degree of knowledge and information
Attentiveness and responsiveness to needs
Ability to meet special requests

Please rate your guest room / campground site:
Appearance
Cleanliness
Amenities
Condition and operation of facilities

Please rate only those public areas maintained
by the concessioner:
General appearance
General cleanliness
Specific cleanliness of public bathrooms / showers

Please rate your overall satisfaction:
Everything considered, I believe I received a good value
for my money.
The concessioner provided a good value compared to similar
services I have used outside of the National Park.
The concessioner demonstrated its commitment to
environmental stewardship

Strongly
Agree

Neither
Somewhat Agree nor Somewhat Strongly
Agree
Disagree Disagree Disagree

Overall, I was satisfied with my lodging experience.
I would return to / recommend this establishment.

Far
Somewhat
Exceeded Exceeded

Met

Fell
Somewhat
Short

Fell
Far
Short

Everything considered, how well did the concessioner
meet your expectations?

Please provide a little information about yourself:
Male
Female
Your Gender:
Your Age:

18-21

22-30

31-40

41-50

51-60

61-70

71 and above

Your home ZIP code or Country (if not U.S.A.):

What were the best aspects of your lodging experience?

In your opinion, what could the concessioner do to improve the lodging experience?

Thank you for your help!
PAPERWORK REDUCTION ACT STATEMENT:
A Federal agency may not conduct or sponsor a collection of information, and a person is not required to respond to, unless it displays a currently valid OMB control number. The burden for completing this survey is
estimated to average 5 minutes, including the time for reviewing instructions and completing the form. Comments regarding this collection of information should be directed to the Visitor Survey Card Coordinator,
University of Idaho, Mailcode 441139, Moscow, ID 83844.
This information will be used by park managers to better serve the public. Response to this request is voluntary. No action may be taken against you for refusing to supply the information requested.

Name of Park here
National Park Service Concessioner Survey:
Retail Experience

To improve visitor experiences with concessioner services, the
National Park Service (NPS) is interested in collecting information
from visitors about their concession experience today. The survey
should take about 5 minutes to complete. Your responses are
voluntary and anonymous – your completed survey is
sent to an independent research university that provides only a
summary (your responses with those of others) to the government.
OMB Control #1040-0001 Expires: 12/31/2013

CORRECT MARK

PLEASE USE BLUE OR BLACK INK OR PENCIL

FILL IN THE OVAL
COMPLETELY

What best describes the item(s) you were primarily looking to purchase? (Please choose only one)
Convenience /
Grocery

Gift /
Specialty

Please rate your experience with the staff:
Appearance and professionalism

Other

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Very
Good

Good Average

Poor

Very
Not
Poor Applicable

Friendliness
Degree of knowledge and information
Attentiveness and responsiveness to needs
Ability to meet special requests
Promptness of service
Accuracy of bill

Please rate the merchandise:
Overall selection of items
Overall quality of items
Appropriateness of selections to Park / Region
Inclusion of environmentally friendly offerings
Visibility of pricing
Accuracy of pricing

Please rate the sales area:
General appearance
General cleanliness
Specific appearance of product displays

Continued on back

Please rate your overall satisfaction:
Everything considered, I believe I received a good value
for my money.
The concessioner provided a good value compared to similar
services I have used outside of the National Park.
The concessioner demonstrated its commitment to
environmental stewardship

Strongly
Agree

Neither
Somewhat Agree nor Somewhat Strongly
Agree
Disagree Disagree Disagree

Overall, I was satisfied with my retail experience.
I would return to / recommend this establishment.

Far
Somewhat
Exceeded Exceeded

Met

Fell
Somewhat
Short

Fell
Far
Short

Everything considered, how well did the concessioner
meet your expectations?

Please provide a little information about yourself:
Male
Female
Your Gender:
Your Age:

18-21

22-30

31-40

41-50

51-60

61-70

71 and above

Your home ZIP code or Country (if not U.S.A.):

What were the best aspects of your retail experience?

In your opinion, what could the concessioner do to improve the retail experience?

Thank you for your help!
PAPERWORK REDUCTION ACT STATEMENT:
A Federal agency may not conduct or sponsor a collection of information, and a person is not required to respond to, unless it displays a currently valid OMB control number. The burden for completing this survey is
estimated to average 5 minutes, including the time for reviewing instructions and completing the form. Comments regarding this collection of information should be directed to the Visitor Survey Card Coordinator,
University of Idaho, Mailcode 441139, Moscow, ID 83844.
This information will be used by park managers to better serve the public. Response to this request is voluntary. No action may be taken against you for refusing to supply the information requested.