Section 4214 of SAFETEA-LU, Public Law 109-59, 119 Stat. 1753

SEC. 4214. <<NOTE: 49 USC 14701 note.>> CONSUMER COMPLAINT INFORMATION.

(a) Establishment of System.--Not <<NOTE: Deadline.>> later than 1

year after the date of enactment of this Act, the Secretary shall--

[[Page 119 STAT. 1760]]

(1) establish (A) a system for filing and logging consumer

complaints relating to household goods motor carriers for the

purpose of compiling or linking complaint information gathered

by the Department of Transportation and the States with regard

to such carriers, (B) a database of the complaints, and (C) a

procedure for the public to have access, subject to section

552(a) of title 5, United States Code, to aggregated information

and for carriers to challenge duplicate or fraudulent

information in the database;

(2) <<NOTE: Regulations.>> issue regulations requiring each

motor carrier of household goods to submit on a quarterly basis

a report summarizing--

(A) the number of shipments that originate and are

delivered for individual shippers during the reporting

period by the carrier;

(B) the number and general category of complaints

lodged by consumers with the carrier;

(C) the number of claims filed with the carrier for

loss and damage in excess of $500;

(D) the number of such claims resolved during the

reporting period;

(E) the number of such claims declined in the

reporting period; and

(F) the number of such claims that are pending at

the close of the reporting period; and

(3) develop a procedure to forward a complaint, including

the motor carrier bill of lading number, if known, related to

the complaint to a motor carrier named in such complaint and to

an appropriate State authority (as defined in section 14710(d)

of title 49, United States Code) in the State in which the

complainant resides.

(b) Use of Information.--The Secretary shall consider information in

the data base established under subsection (a) in its household goods

compliance and enforcement program.