Telephone scritpts-

Telephone script follow-up for non-respondents

“Hi [INSERT RESPONDENT’S NAME], this is [INSERT NAME OF CENSUS STAFF] with the U.S. Census Bureau calling on behalf of the Bureau of Justice Statistics. Back in December, we mailed you the [INSERT SURVEY NAME]. First, I am calling to make sure you did receive the survey package. The collection ended on February 28^th and we have yet to receive your data. If you never received the survey, please call me and I will mail the survey package again. The current address I have for you is [INSERT CURRENT ADDRESS].

If you did receive the survey but have yet to complete it, this is a friendly reminder that the [INSERT SURVEY NAME] is due. Please submit your data via the mail, FAX at toll free 1-888-891-2099, or our website at http://harvester.census.gov/aspp/.

If you should need to speak with me, you can contact me at [INSERT PHONE NUMBER]. Thank you for your participation!

[INSERT NAME OF CENSUS STAFF]

U.S. Census Bureau

E-mail script follow-up for non-respondents

“Hi [INSERT RESPONDENT’S NAME],

This is [INSERT NAME OF CENSUS STAFF] with the U.S. Census Bureau calling on behalf of the Bureau of Justice Statistics. Back in December, we mailed you the [INSERT SURVEY NAME]. First, I am e-mailing to make sure you did receive the survey package. The collection ended on February 28^th and we have yet to receive your data. If you never received the survey, please let me know and I will mail the survey package again. The current address I have for you is [INSERT CURRENT ADDRESS].

If you did receive the survey but have yet to complete it, this is a friendly reminder that the [INSERT SURVEY NAME] is due. Please submit your data via the mail, FAX at toll free 1-888-891-2099, or our website at http://harvester.census.gov/aspp/.

If you should need to speak with me, you can contact me at [INSERT PHONE NUMBER]. Thank you for your participation!

[INSERT NAME OF CENSUS STAFF]

U.S. Census Bureau

Telephone script follow-up for data discrepancies

“Hi [INSERT RESPONDENT’S NAME], this is [INSERT NAME OF CENSUS CALLER] with the U.S. Census Bureau. We received your [INSERT SURVEY NAME] on [INSERT DATE RECEIVED]. We thank you for your participation.

In reviewing your data, I noticed [INSERT “one” OR “a couple” DEPENDING ON THE NUMBER] discrepancies with [INSERT ITEM(S) NUMBERS] and I am calling to resolve those discrepancies. It should only take a few minutes to resolve these issues.

Please call me at [INSERT PHONE NUMBER] or e-mail me at [INSERT E-MAIL ADDRESS] at your earliest convenience.

Thank you for your participation,

[INSERT NAME OF CENSUS CALLER]

U.S. Census Bureau

E-mail script follow-up for data discrepancies

“Hi [INSERT RESPONDENT’S NAME],

This is [INSERT NAME OF CENSUS STAFF] with the U.S. Census Bureau. We received your [INSERT SURVEY NAME] on [INSERT DATE RECEIVED]. We thank you for your participation.

In reviewing your data, I noticed [INSERT “one” OR “a couple” DEPENDING ON THE NUMBER] discrepancies with [INSERT ITEM(S) NUMBERS] and I am calling to resolve those discrepancies. It should only take a few minutes to resolve these issues. I have listed the issues below:

[LIST EACH DISCREPANCY AND A BRIEF EXPLANATION OF THE PROBLEM]

Please respond to this e-mail at your earliest convenience.

Thank you for your participation,

[INSERT NAME OF CENSUS CALLER]

U.S. Census Bureau