Generic Clearance of Customer Service Surveys

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
OMB 83C (4 new surveys).pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2009-03-06	Repair queued
OMB-9 Supp Statement B Natz Survey.doc	Supporting Statement B	Uploaded 2009-03-06	Available
OMB-9, omb 83C 12-30-08.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2008-12-30	Available
OMB-9 Supp Statement Final-3-6-09 updated.doc	Supporting Statement A	Uploaded 2009-03-06	Repair queued
Reference citations.doc	Supplementary Document	Uploaded 2007-06-12	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
187694	Non-Users Survey for E-Verify Evaluation	Other-survey	New

ICR Details

OMB Control No: 1615-0077	ICR Reference No: 200812-1615-010
Status: Historical Inactive	Previous ICR Reference No: 200712-1615-003
Agency/Subagency: DHS/USCIS	Agency Tracking No:
Title: Generic Clearance of Customer Service Surveys
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Withdrawn and continue	Conclusion Date: 03/16/2009
	Date Received in OIRA: 01/14/2009
Terms of Clearance: ICR needs to be split into distinct packages based on those that utilize statistical methods and those that do not.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2010	09/30/2010	09/30/2010
Responses	18,700	0	18,700
Time Burden (Hours)	10,567	0	10,567
Cost Burden (Dollars)	0	0	0

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Abstract: USCIS will conduct various customer satisfaction activities to meet the requirements of E.O. 12862, to provide improved services, and to enhance our strategic planning capabilities. The information collected will be used by USCIS to determine where and to what extent services need to be improved or developed. These surveys may lead to policy changes to enhance or streamline the overall operations of USCIS and to modify its strategic planning objectives and/or customer service standards.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Government Performance and Results Act (GPRA)
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 14288	03/27/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 32302	06/12/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

table that charts list of burden

IC Title	Form No.	Form Name
Non-Users Survey for E-Verify Evaluation

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Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There has been an increase of 83 hours in the estimated burden hours previously reported for this information collection. This can be attributed to the collection of information for the non user web survey which increases the number of respondents by 1,850. However the number of employee interview respondents previously reported decreased by 550. Therefore the increase in burden hours is relatively small.

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Annual Cost to Federal Government: $600,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 01/14/2009

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