Customer Satisfaction survey of PD&R Customers

HUD USER needs your feedback. Please help us improve the research products offered by HUD’s Office of Policy Development and Research (PD&R) by completing our short customer satisfaction questionnaire. Your responses will help us better target our products and services to meet your needs.

The survey will take, at most, two minutes of your time. As a token of our appreciation, we will give you two free publications (up to a maximum value of $10) for completing this survey.

Your responses will be kept strictly confidential and presented in aggregate only.

First, we would like your overall impression of ALL PD&R products.

1a. How satisfied are you with the overall quality of research products from PD&R?

Not at Extremely Don’t

all satisfied satisfied know

1 2 3 4 5

¡ ¡ ¡ ¡ ¡ ¡

1b. How satisfied are you with the overall usefulness of research products from PD&R?

Not at Extremely Don’t

all satisfied satisfied know

1 2 3 4 5

¡ ¡ ¡ ¡ ¡ ¡

1c. How can we make research products from PD&R more useful to you?

Next, please give us your feedback for SPECIFIC PD&R products.

2a. The following questions relate to publications and reports from PD&R.

Have you read, downloaded, or ordered reports from PD&R?

¡ Yes [show 2b and 2c]

¡ No [2b and 2c will be either grayed out or not shown based on browser type]

2b. Please indicate your level of satisfaction with each of these statements about PD&R reports:

	Not at All Satisfied				Extremely Satisfied	Don't know N/A
	1	2	3	4	5
Quality of PD&R reports	¡	¡	¡	¡	¡	¡
Level of detail in PD&R reports	¡	¡	¡	¡	¡	¡
Topics covered by PD&R reports	¡	¡	¡	¡	¡	¡
Usefulness of PD&R reports	¡	¡	¡	¡	¡	¡
Organization of PD&R reports	¡	¡	¡	¡	¡	¡
Clarity of the information	¡	¡	¡	¡	¡	¡
Ease of finding PD&R reports on the website	¡	¡	¡	¡	¡	¡

2c. Please indicate your level of agreement with each of these statements about PD&R reports:

	Strongly Disagree				Strongly Agree	Don't know N/A
	1	2	3	4	5
PD&R reports cover timely topics	¡	¡	¡	¡	¡	¡
The reports from PD&R are well written	¡	¡	¡	¡	¡	¡
PD&R reports employ valid research methods	¡	¡	¡	¡	¡	¡

3a. The following questions relate to data sets from PD&R.

Have you used, downloaded, or ordered data sets from PD&R?

¡ Yes [show 3b and 3c]

¡ No [3b and 3c will be either grayed out or not shown based on browser type]

3b. Please indicate your level of satisfaction with each of these statements about PD&R data sets:

	Not at All Satisfied				Extremely Satisfied	Don't know N/A
	1	2	3	4	5
Quality of PD&R data sets	¡	¡	¡	¡	¡	¡
Usefulness of PD&R data sets	¡	¡	¡	¡	¡	¡
Ease of finding data sets on the web site	¡	¡	¡	¡	¡	¡
Available data set formats	¡	¡	¡	¡	¡	¡
Accuracy of data	¡	¡	¡	¡	¡	¡

3c. Please indicate your level of agreement with each of these statements about PD&R data sets:

	Strongly Disagree				Strongly Agree	Don't know N/A
	1	2	3	4	5
The data sets are timely	¡	¡	¡	¡	¡	¡
Data from PD&R is credible	¡	¡	¡	¡	¡	¡

4a. The following questions relate to periodicals and newsletters from PD&R.

Have you read, downloaded, or ordered ResearchWorks, U.S. Housing Market Conditions, Cityscape, or Breakthroughs from PD&R?

¡ Yes [show 4b and 4c]

¡ No [4b and 4c will be either grayed out or not shown based on browser type]

4b. Please indicate your level of satisfaction with each of these statements about periodicals and newsletters from PD&R:

	Not at All Satisfied				Extremely Satisfied	Don't know N/A
	1	2	3	4	5
Topics covered by PD&R periodicals and newsletters	¡	¡	¡	¡	¡	¡
Clarity of the information	¡	¡	¡	¡	¡	¡

4c. Please indicate your level of agreement with each of these statements about periodicals and newsletters from PD&R:

	Strongly Disagree				Strongly Agree	Don't know N/A
	1	2	3	4	5
PD&R periodicals and newsletters are timely	¡	¡	¡	¡	¡	¡
PD&R periodicals and newsletters are well written	¡	¡	¡	¡	¡	¡

Finally, please tell us about yourself.

5. Which of the following research topic areas interest you? (check all that apply)

 Affordable housing

 Economic & housing market reports

 Building/Construction technology and methods

 Housing finance

 Public/Assisted housing research

 Community development issues

 GIS resources

 Evaluation of government programs

 Other Please Specify ___________________________

6. How often do you order/download publications, periodicals or data sets from HUD USER?

¡ 2 or more times per month

¡ Once a month

¡ 2-3 times a year

¡ Only once

¡ Never

¡ Other Please Specify ___________________________

7. Typically, how do you use the information on the HUD USER Website (select all that apply)

 For reference

 For research

 To provide data to others

 To make decisions and/or set policy

 For personal interest

 To grow my business

 Other Please Specify _________________________

8. What other websites do you normally use to get information in your field?

9. For statistical purposes only, what is your work affiliation?

¡ Federal Government

¡ State/Local Government

¡ Researcher/Academic/Student

¡ Consultant

¡ Trade/Professional Organizations

¡ Builder/Developer/Architect

¡ Housing Advocate

¡ Faith-Based Organization

¡ Real Estate/Mortgage Industry

¡ Other Please Specify ___________________________

10. For statistical use only, what is your gender?

¡ Male

¡ Female

11. When looking for housing-related research in the future, how likely are you to return to HUD USER?

¡ Very Likely

¡ Probably

¡ Not sure

¡ Unlikely

¡ Definitely not

12. In the space below, please provide us with any additional comments or suggestions you may have about research, publications, and data sets from PD&R.