Generic Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
OMB burden Statement appendix D.doc Supplementary Document	2008-12-15
OMB 83 I 2535-0116.DOC Supplementary Document	2008-12-15
Part B.doc Supporting Statement B	2008-12-15
ICR 2535-0116 Part A.doc Supporting Statement A	2008-12-15

IC Document Collections

IC ID	Document Title	Status
191964	Phase Two: 2009 HUD Partners Surveys Other-Survey	New
189837	2009 HUD Partners Surveys Other-FHAP Survey Final	New
189088	Customer Satisfaction survey of PD&R Customers Other-eList Survey	New
188069	HUD.GOV Customer Satisfaciton Website Survey Other-survey	New
187534	HUD.GOV Customer Satisfaction Website Survey	New

ICR Details

OMB Control No: 2535-0116	ICR Reference No: 200812-2535-003
Status: Historical Active	Previous ICR Reference No: 200809-2535-001
Agency/Subagency: HUD/OA	Agency Tracking No:
Title: Generic Customer Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 02/12/2009
	Date Received in OIRA: 12/15/2008
Terms of Clearance: Prior terms of clearance regarding the administration of the generic clearance continue to apply.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/29/2012	36 Months From Approved	12/31/2011
Responses	117,248	0	117,248
Time Burden (Hours)	13,229	0	13,229
Cost Burden (Dollars)	0	0	0

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Abstract: Survey of HUD's grant applicants to assess customers' satisfaction with their interactions with HUD to determine the public's assessment of dealing with the Department and how grant servicing might be improved.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: EO 12862
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 150	08/04/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 192	10/02/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
HUD.GOV Customer Satisfaciton Website Survey
2009 HUD Partners Surveys
Phase Two: 2009 HUD Partners Surveys
Customer Satisfaction survey of PD&R Customers
HUD.GOV Customer Satisfaction Website Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	117,248	117,248	0	0	0	0
Annual Time Burden (Hours)	13,229	13,229	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/15/2008

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