OPM Generic Survey Respondent and Burden worksheet

Draft-OPM Generic Survey Worksheet 2009 submission.xls

Generic Customer Satisfaction

OPM Generic Survey Respondent and Burden worksheet

OMB: 3206-0236

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Survey No. Survey Title Current Program Office Responsible Program Office Contact Collection Information Estimated Time to fill out form in minutes? Number of Estimated Respondents and Burden per year? Total 3 years
Customer Satisfaction Surveys
FY2009 FY 2010 FY 2011
CSS1 PMF Job Fair Survey HRPS/CLCS/SPP (Succession Planning Programs) Heather Kehr, SPP Bus Ops Mgr: 202-606-4217, [email protected]; or Eric Brown, PMF Prog Mgr: 202-606-1792, [email protected] Used to measure customer (PMF finalists) satisfaction with the annual PMF Job Fair 10 400 400 400 1200
Burden 0.1667 67 67 67 200
CSS2 Customer Satisfaction Survey (Agency contracted) HRPS/CTS/ASB Jennifer Hartenstine 202 606-0951 [email protected] or Steve Used to determine client’s level of satisfaction with OPM’s products & services; PRDC developed survey 15 8000 20000 20000 48000
Burden 0.2500 2000 5000 5000 12000
CSS3 Website Customer Satisfaction Survey CIS/NMG Vivian Mackey/Hutai Anderson Web Exit survey used periodically to solicit feedback on opm.gov 5 35000 36000 37000 108000
Burden 0.0833 2917 3000 3083 9000
CSS4 Open Season Express Telephone Survey Center for Retirement and Insurance Services Karl Bartley Used for retiree FEHB Open Season IVR system. 2 25123 26379 27697 79199
Burden 0.0333 837 879 923 2640
CSS5 Open Season Online Survey Center for Retirement and Insurance Services Karl Bartley Used for retiree FEHB Open Season website. Data is never published. 2 13315 13982 14651 41948
Burden 0.0333 444 466 488 1398
CSS6 Rating Federal Retirement Program Website Center for Retirement and Insurance Services Patsy Bruton 202-606-4558 [email protected] Currently used web exit survey 2 2900 2900 2900 8700
Burden 0.0333 97 97 97 290
CSS7 Services Online Center for Retirement and Insurance Services Patsy Bruton 202-606-4558 [email protected] Currently used web exit survey 2 90195 90195 90195 270585
Burden 0.0333 3007 3007 3007 9020
CSS8 Final Users Customer Satisfaction Survey (NPPTL) HRPS/CTS/ASB Jennifer Hartenstine 202 606-0951 [email protected] or Steve Once Every two years 20 0 400 0 400
Burden 0.3333 0 133 0 133
CSS9 Final Manufacturers Customer Satisfaction Survey (NPPTL) HRPS/CTS/ATS Jennifer Hartenstine 202 606-0951 [email protected] or Steve Once Every two years 20 0 100 0 100
Burden 0.3333 0 33 0 33
CSS10 Insurance website customer satisfaction core survey Center for Retirement and Insurance Services Angelo Cueto 202-606-1184 [email protected] Current survey - Used during every Benefits Open Season on the /insure website Used to improve insurance services and capabilities 3 5000 5000 5000 15000
Burden 0.0500 250 250 250 750
CSS11 DFAS Retiree-Annuitant Customer Satisfaction Survey HRPS/CTS Steve Burnkrant 303 807-0258 [email protected] new survey 15 3000 3000 3000 9000
Burden 0.2500 750 750 750 2250
CSS12 TSA Applicants Customer Satisfaction Survey HRPS/CTS Steve Burnkrant 303 807-0258 [email protected] New Survey starting in 2010 15 0 10000 10000 20000
Burden 0.2500 0 2500 2500 5000
CSS Respondents Sub Totals
182933 208356 210843
CSS Burden Sub Totals
10368 16182 16165
Performance Measurement Surveys




PMS1 Federal Human Capital Survey (FHCS). HRPS/CTS Joe Hillery 202 606-2276 [email protected] Active survey that is cleared every 2 years Governmentwide and PSD provides ongoing surveys for other agencies on a reimbursable basis. 30 75000 515000 13000 603000
Burden 0.5000 37500 257500 6500 301500
PMS2 CSS for Federal Annuitants Center for Retirement and Insurance Services B.A. Wells 606-2730 [email protected] Active survey that is cleared annually 25 350 350 350 1050
Burden 0.4167 146 146 146 438
PMS3 Consumer Assessment of Healthcare Providers and Systems (CAHPS) – Adults Center for Retirement and Insurance Services Angela Calarco 202-606-5139 [email protected] Active survey that is cleared annually 20 70000 70000 70000 210000
Burden 0.3333 23333 23333 23333 70000
PMS4 Consumer Assessment of Healthcare Providers and Systems (CAHPS) – Child Survey Center for Retirement and Insurance Services Angela Calarco 202-606-5139 [email protected] Active survey that is cleared annually 20 200 200 200 600
Burden 0.3333 67 67 67 200
PMS5 OPM Leadership 360 HRPS/CTS Steve Burnkrant 303 807-0258 [email protected] New Survey 15 100 100 100 300
Burden 0.2500 25 25 25 75
PMS Respondents Sub Totals
145650 585650 83650
PMS Burden Sub Totals
61071 281071 30071
Program Services Evaluation Surveys




PSES1 Annual Employee Survey (AES) HRPS/CTS/ASB Joe Hillery 202 606-2276 [email protected] New Survey 30 105000 442500 105000 652500
Burden 0.5000 52500 221250 52500 326250
PSES2 Organizational Assessment Survey (OAS) HRPS/CTS/ASB Rose Miller 202 606-1232 [email protected] or Steve New Survey 15 1000 1000 1000 3000
Burden 0.2500 250 250 250 750
PSES3 OPM Employee Exit Survey HRPS/CTS/ASB Steve Burnkrant 303 807-0258 [email protected] New Survey 10 100 200 500 800
Burden 0.1667 17 33 83 133
PSES4 Personnel Assessment and Selection Resource Center Feedback Survey SHRP Tara Ricci 606-1727 [email protected] New Survey 1 50 50 50 150
Burden 0.0167 1 1 1 3
PSES5 Clerical Central Register Applicant Survey

SHRP Tara Ricci 606-1727 [email protected] New One-Time Survey under development 5 1000 0 0 1000
Burden 0.0833 83 0 0 83
PSES6 Organizational Branding Assessment

HRPS/CTS Melissa Krost New Survey 40 50 150 160 360
Burden 0.6667 33 100 107 240
PSES Respondents Sub Totals
107200 443900 106710
PSES Burden Sub Totals
52884 221634 52941






FY2009 FY2010 FY2011 3 Years
Total Respondents
435783 1237906 401203 2074892
Total Generic Survey Burden
124323 518887 99176 742386
File Typeapplication/vnd.ms-excel
AuthorMEWindsor
Last Modified ByMEWindsor
File Modified2009-05-27
File Created2009-04-10

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