Portal Primary Screen Shot

Screen Shot 1: The FMCSA Portal “Primary Screen”
The COMPASS Portal Customer Satisfaction assessment is located under “Survey” in the
bottom center of the Portal screen.
The survey portlet will only appear for a sampled portion of the COMPASS user
community. Cogix technology ensures that the survey portlet is only available for every
“x” number user (e.g. every fifth user, every tenth user, every hundredth user, etc.) as
specified by survey administrators to ensure random sampling of the COMPASS user
community.
Cogix technology also allows for the survey to be automatically deactivated if a specified
number of responses are received in advance of the expected deactivation date. Again,
the survey is would only ever be published for a maximum of a two week period.

Screen Shot 2: The COMPASS Portal Customer Satisfaction Assessment
Once a COMPASS user opts to take the survey, the questions appear within the FMCSA
Portal, as indicated below.