CS-10-215C; Correction to Original Burden reported

CS-10-215C - Summarry of Changes.doc

Voluntary Customer Surveys to Implement E.O. 12862 Coordinated by the Corporate Planning and Performance Division on Behalf of All IRS Operations Functions

CS-10-215C; Correction to Original Burden reported

OMB: 1545-1432

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CS-10-215 C

OMB Package CS-10-215C

Oversight Board Taxpayer Attitude Survey


Justification for Proposed Changes to Approved Survey Burden Hours

The IRS Oversight Board contracts with Growth for Knowledge (GfK) to administer the survey and analyze the results. GfK has a national telephone omnibus service, OmniTel, which conducts Roper telephone surveys using random digit dialing and computer assisted telephone interviewing.


Return of the data revealed that the response rate was lower and the number of taxpayers contacted to get the needed sample size was substantially higher than previous experience. Additionally, the sample was 630 over quota by age/gender. Therefore the estimated burden hours in the original request for survey approval were understated. The estimated cost was $1,000 low as well.


The changes to the original document are limited to the text in red in the following paragraphs: “Methodology: Sample Design,” “Cost of Study,” “Burden Hours.”


Original:


Response rate would be 10%.


Total burden would be 337 hours.


Screening 10,357 x 0.5 minutes/60 = 86 hours

Interviews 1,004 x 15 minutes/60 = 251 hours


Total cost would be $23,000.


Amended:


Response rate would be 7%.


Total burden would be 605 hours.


Screening 23,576 x 0.5 minutes/60 = 196 hours

Interviews 1,634 x 15 minutes/60 = 409 hours


Total cost would be $24,000.


Resulting adjustments to ROCIS:

No. of Respondents No. of Responses Total Burden


+ 13,219 + 630 +268 hrs.

File Typeapplication/msword
File TitleDescription of changes to Survey
AuthorBXFLB
Last Modified Byqhrfb
File Modified2011-04-27
File Created2011-03-10

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