CS-11-278- SIS Survey; CS-11-279- Appeals Survey; CS-11-280-Video Relay Service System / ASPECT Survey ; CS-11-281- Effectiveness of a Publication Re-Design; CS-11-282-OIC Survey

Thank you for agreeing to participate in the Statistical Information Services (SIS) Office customer satisfaction survey. The survey will help us measure your satisfaction with the service we most recently provided to you and will help us identify areas in which we need improvement. We would appreciate it if you would take a few minutes to complete and return our survey. Completion of this survey is entirely voluntary. We estimate that the survey should take 5 minutes to complete.

In order to complete this survey, click on the reply button and scroll down to the survey. Enter an "x" in the box next to your selected response, or type your answer in the space provided. Once you have completed the survey, just click the send button. If you cannot view this survey within your email program, please use the Excel file attached below to complete the survey. Instructions on how to complete and return the Excel version of this survey are located within the file. Thank you for your time and assistance. We value your participation in our survey and welcome all comments and suggestions you may have.

Statistical Information Services (SIS) Office

Customer Satisfaction Survey 2011

Statistics of Income (SOI) Division, Internal Revenue Service

OMB 1545-1432

Thank you for participating in our customer satisfaction survey. Your answers will be kept private and will only be used in order for our office to make improvements to our products and services. Please only reflect on your most recent data request when answering the questions below. If necessary for fully completing the open-ended responses, please attach another sheet.

1. Which of the following best describes your function? (Please choose only one.)

Academia

Financial Services

Non-Profit

Association / Society

Foreign

Private Citizen

Congress

Internal Revenue Service

State / Local Government

Consultant / Research

Legal Services

Other:

Corporation

Library

Federal Government

Media

2. How often do you contact the SIS office?

Weekly

Quarterly

Annually

Monthly

Once every 6 months

First Time

3. Did the SIS staff satisfy your data request? (If only partially or not at all, please explain why in the space provided below.)

Yes

Partially,

No,

4. When did SIS initially contact you after you submitted your most recent data request?

Same day

4-5 business days

2-3 business days

6 or more business days

Strongly Disagree

Disagree

Not Sure / Neither

Agree

Strongly Agree

5. The product(s) or service(s) provided by the SIS office met your needs.

6. If you could change one thing about your experience with the SIS office, what would it be?

7. What types of new products / data releases would you be most interested in receiving?

Totally Dissatisfied

Dissatisfied

Neither

Satisfied

Totally Satisfied

8. Please rate your overall satisfaction with your most recent data request.

Please use the scale below for questions 9 and 10.

Strongly Disagree

Disagree

Not Sure / Neither

Agree

Strongly Agree

Not Applicable

9. The SOI Tax Stats website is user-friendly.

10. The information from the SOI Tax Stats website met your needs.

11. Please provide any comments and / or suggestions on ways we may better serve your data needs.

The Paperwork Reduction Act requires that the IRS display an OMB control number on all public information requests. The OMB Control Number for this study is 1545-1432. Also, if you have any comments regarding the time estimates associated with this study or suggestions on making this process simpler, please write to the: Internal Revenue Service, Tax Products Coordinating Committee, SE:W:CAR:MP:T:T:SP, 1111 Constitution Ave. NW, Washington, DC 20224