DOE-887(94) 2011 EIA Customer Survey

EIA Annual Survey

Thanks for taking our annual survey. Your feedback is valuable.
1.	Which category best describes you or your organization? Government (Federal, state, local, Congress) Business/Industry Please specify: Energy Non-energy Research/Consulting Media Finance (banking, investment) Teacher/Professor Student Age: Trade Association/Nonprofit Library Private citizen Other Please specify:
2.	Do you live in the United States? Yes No
3.	How often do you visit EIA's site? Daily Weekly Monthly Less than once a month First-time visitor How likely are you to come back? Very likely Somewhat likely Not very likely I won't come back I'm not sure
4.	How satisfied are you with the quality of information on EIA's site? 1 Very dissatisfied Why were you not satisfied? 2 Why were you not satisfied? 3 Why were you not satisfied? 4 Why were you not satisfied? 5 6 7 8 9 10 Very satisfied
5.	What task were you doing when you visited EIA's site today? (Check all that apply) Writing a report or article Researching a topic Purchasing fuel Making a business decision Making an investment decision Making a forecast about energy Doing homework/preparing a classroom lesson Briefing a decision-maker or legislator Educating myself about energy Just browsing Other Please specify
6.	What information were you looking for?
7.	Did you find the information you were looking for? Yes, easily Was the level of detail ok for you? Yes, just right Not detailed enough Too detailed Varied by topic Not sure Yes, but it took some effort Was the level of detail ok for you? Yes, just right Not detailed enough Too detailed Varied by topic Not sure Only part of it OK, you didn't find the information you needed on our site. Might you call or email EIA for help? Yes No Not sure No OK, you didn't find the information you needed on our site. Might you call or email EIA for help? Yes No Not sure I was just browsing
8.	Based on our site, other energy sites, or just what you know about energy... The largest share of U.S. imported oil comes from _____? Saudi Arabia The correct answer is Canada. How did you answer? I knew the answer I thought I knew, but the answer surprised me! I just guessed I found the answer on EIA's website Venezuela The correct answer is Canada. How did you answer? I knew the answer I thought I knew, but the answer surprised me! I just guessed I found the answer on EIA's website Mexico The correct answer is Canada. How did you answer? I knew the answer I thought I knew, but the answer surprised me! I just guessed I found the answer on EIA's website Iraq The correct answer is Canada. How did you answer? I knew the answer I thought I knew, but the answer surprised me! I just guessed I found the answer on EIA's website Canada The correct answer is Canada. How did you answer? I knew the answer I thought I knew, but the answer surprised me! I just guessed I found the answer on EIA's website Russia The correct answer is Canada. How did you answer? I knew the answer I thought I knew, but the answer surprised me! I just guessed I found the answer on EIA's website I just don't know The correct answer is Canada. How did you answer? I knew the answer I thought I knew, but the answer surprised me! I just guessed I found the answer on EIA's website
9.	How do you perceive EIA? (Check all that apply) Biased Boring Brief Customer-focused Expert Informative Innovative Long-winded Non-responsive Objective Old-fashioned Out-of-date Policy-neutral Thorough Timely Too technical Uninformed Other Please specify:
10.	EIA launched a new website in February 2011. How would you rate the length of time it takes you to find the information you need? much slower a little slower about the same time a little faster a lot faster
11.	In your visit today, or in recent visits to EIA's website, did you find information that is useful to you? Yes, I found useful information Did you know EIA had this information before you found it? Yes, I was looking for it No, I just discovered it No, I did not find useful information Some of it was useful
12.	Anything else you want to tell us?

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