USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey

ICR 201004-0575-004

OMB: 0575-0187

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2010-05-07
Supplementary Document
2010-05-07
Supplementary Document
2010-05-07
Supplementary Document
2010-05-07
Supporting Statement A
2010-05-13
Supporting Statement B
2010-05-13
Supplementary Document
2010-05-07
ICR Details
0575-0187 201004-0575-004
Historical Active 200609-0575-003
USDA/RHS
USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey
Extension without change of a currently approved collection   No
Regular
Approved without change 07/12/2010
Retrieve Notice of Action (NOA) 05/13/2010
  Inventory as of this Action Requested Previously Approved
07/31/2013 36 Months From Approved 07/31/2010
6,000 0 6,000
960 0 960
0 0 0

The customer satisfaction survey is part of RHS, CSC's on-going service quality improvement program. The survey is intended to measure the quality of service that RHS customers receive when they contact CSC. The results will provide a benchmark for future surveys and improvements in customer satisfaction.

US Code: 31 USC Section 1106 and 1115 Name of Law: Government Performance and Results Act of 1993
   US Code: 5 USC Chapter 3 Section 306 Name of Law: Government Performance and Results Act of 1993
  
None

Not associated with rulemaking

  75 FR 1585 01/12/2010
75 FR 26706 05/12/2010
No

1
IC Title Form No. Form Name
USDA Rural Housing Service - Centralized Servicing Center-Loan Servicing Satisfaction Survey

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 6,000 6,000 0 0 0 0
Annual Time Burden (Hours) 960 960 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$79,000
Yes Part B of Supporting Statement
No
No
Uncollected
No
Uncollected
Terry Barton 314 206-2108

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
05/13/2010


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