Direct Loan School Sat Survey

Drawing upon your experiences ONLY over the last year, please evaluate your experiences specifically relating to the Direct Loan School's Servicing Center and those mechanisms used to manage your Direct Loan students such as the Direct Loan school web site and associated reports. Please do not include the COD center or NSLDS when considering your responses for this survey. Again, PLEASE LIMIT YOUR RESPONSES TO ACTIVITIES ENGAGED IN OVER THE PAST YEAR.
For each item, please provide a numerical rating according to the following scale:
	Extremely Satisfied		5
	Very Satisfied		4
	Satisfied		3
	Neither Satisfied nor Dissatisfied		2
	Dissatisfied		1
	Not Applicable		0
1	In rating the following qualities, think about your experience in CALLING our School's Servicing Center in the past year and rate your level of satisfaction: How satisfied/dissatisfied were you:
			Your
			Rating
1.1	With the timeliness of the response to your call?
1.2	With the knowledge of the School Services representative?
1.3	That the SSR handled the issue in one call
1.4	With the follow-up promised during your call
1.5	With your overall experience calling the School's Servicing Center?
2	If in the past year you corresponded with the School's Servicing Center via EMAIL and rate your level of satisfaction: How satisfied/dissatisified were you:		Your
			Rating
2.1	With the length of time it took to get a response to your request?
2.2	That the response provided accurate information that resolved the issue
2.3	With the follow-up promised during your email.
2.4	With your overall experience emailing the School's Servicing Center?
3	In rating the following qualities, please think about your experience using School's Servicing's Online School Site http://DL.ED.GOV/Schools for matters relating to existing loans and generating reports: How satisfied/dissatisified were you:		Your
			Rating
3.1	With the Website being available when you went to it?
3.2	With the Website being easy to use?
3.3	With the information presented on the Website?
3.4	With the "Help" function of the Website?
3.5	With your overall experience using the the School's Servicing Center Website?
4	Concerning anything you have heard from your students' experiences using the Direct Loan Borrowers website, please rate the following: How satisfied/dissatisified were your students:		Your
			Rating
4.1	With the Borrower's Website being available when they went to it?	*			* = does not accrue to the incentive
4.2	With the Borrower's Website being easy to use?	*
4.3	With the information presented on the Borrower's website?	*
4.4	With the "Help" function of the Borrower's website?	*
4.5	With their overall experience using the the Direct Loan Borrower's website?	*
5	Concerning anything you have heard from your students' experiences using the Direct Loan Borrowers Servicing Center please rate the following: How satisfied/dissatisified were your students:
			Your
			Rating
5.1	With the timeliness of the response to their call?	*			* = does not accrue to the incentive
5.2	With the knowledge of the CSR?	*
5.3	That the CSR handled the issue in one call?	*
5.4	With the follow-up promised during their call?	*
5.5	With your overall experience calling the Direct Loan Borrower's Servicing Center?	*
6	In the last year, how satisfied/dissatisfied were you with the overall performance of the Direct Loan School's Servicing?
7	For any qualities that you rated "Dissatisfied" or "1", please provide any comments that will help us improve the rating in the space below:
	[text response]
8	Please provide any other comments for improvement, especially about areas not addressed in the survey questions, here:
	[text response]
9	Please provide any compliments you have about our services or staff here:
	[text response]
10	For each of the questions below, please put an X the boxes that best describes your institution:
10.1	School Type
	Public
	Private, non-profit
	Private, for-profit
	Other
10.2	Degrees/certificates offered
	Two-year
	Four-year
	Five-year/Graduate
	Other
10.3	Enrollment size
	Under 1,000
	1,001-5,000
	5,001-15,000
	Over 15,000