Multiple Servicer Customer Satisfaction Surveys

Generic Clearance for Federal Student Aid Customer Satisfaction Surveys and Focus Groups Master Plan

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1845-0045 can be found here:

Documents and Forms

Document Name Document Type
Multiple Servicer Customer Satisfaction Surveys Form and Instruction
2010 Additional Services Customer Survey-Borrowers MSS ACS Borrowers 2010.doc Form and Instruction
2010 Additional Services Customer Survey-FSA and Partner MSS FSA 2010.doc Form and Instruction
2010 Additional Services Customer Survey-School Personne MSS Schools 2010.doc Form and Instruction
Generic Clearance Template for Multiple Servicers Satisfaction Surveys 2010.doc Documentation for the Generic Clearance of Customer Service Satisfaction Collections IC Document

Information Collection (IC) Details

IC Title:	Multiple Servicer Customer Satisfaction Surveys	Agency IC Tracking Number:	04378

IC Status: New

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	N/A	2010 Additional Services Customer Survey-Borrowers	MSS ACS Borrowers 2010.doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	2010 Additional Services Customer Survey-FSA and Partners Personnel	MSS FSA 2010.doc	Yes	Yes	Fillable Fileable
Form and Instruction	N/A	2010 Additional Services Customer Survey-School Personnel	MSS Schools 2010.doc	Yes	Yes	Fillable Fileable

Line of Business: Education

Subfunction: Higher Education

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 6,800	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	6,800	6,800
Annual IC Time Burden (Hours)	1,217	1,217
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Documentation for the Generic Clearance of Customer Service Satisfaction Collections	Generic Clearance Template for Multiple Servicers Satisfaction Surveys 2010.doc	08/18/2010

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.