Various Customer Surveys

OMB No. 0607-0760: Approval expires 11/30/2011

D-1781

U.S. DEPARTMENT OF COMMERCE

FORM
(2-18-2011)

Economics and Statistics Administration

2010 CENSUS LUCA SURVEY

U.S. CENSUS BUREAU

Entity
ID

INSTRUCTIONS
Please read the accompanying letter before completing this form. Use a black or blue ink
pen to enter your responses. Once completed, please return in the enclosed envelope to
If additional space is needed to complete open-ended questions, please attach your
answers on additional paper with the question number and Entity ID clearly indicated.

Avar Consulting, Inc.
1395 Piccard Drive, Suite 100
Rockville, MD 20850

SURVEY QUESTIONS
1. The Census Bureau sent notification of the 2010 Census LUCA Program six months in advance of registration to
allow governments to consider issues such as budget and staffing needs, confidentiality and security requirements,
participation option choices, and LUCA liaison designation. Based on your experience, how much advance notice
time did you need before the LUCA program registration? Please indicate the number of months. . . . . . . . . . . . .
2. The Census Bureau allowed 120 calendar days to review the 2010 Census LUCA initial review materials. Based
on your experience, how much time did you need for the review of these materials?
Please indicate the number of calendar days. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. Did any of the following factors listed below influence your decision to participate
in the LUCA program?

Mark

✗ appropriate

box(es)

(1)

(2)

(3)

------------1 ------1 ------1 ------1 -------

------------2 ------2 ------2 ------2 -------

--------------------3 ----------3 ----------3 ----------3 -----------

------1 ------1 -------

2

------2 ------2 -------

----------3 ----------3 -----------

4

----------------------------------

4

b. Attending a Promotional Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1

e. Attending a Census Bureau presentation at a professional conference(s) . . . . . . . . . .
f. Receiving encouragement from other levels of government or professional groups . . .
g. Receiving resources such as staff or funding provided by other levels of
government or other organizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
h. Participating in Census related activities as part of my day-to-day responsibilities . . . .
i. Reading information from the LUCA website . . . . . . . . . . . . . . . . . . . . . . . . . . . .
j. Other – Please describe below

4. The 2010 Census LUCA Program offered three participation options:
• Option 1 – Title 13 Full Address List Review,
• Option 2 – Title 13 Local Address List Submission, and
• Option 3 – Non-Title 13 Local Address List Submission.
Did any of the following activities help you to understand the differences among the three
participation options available to you? Mark ✗ appropriate box(es)
a. Reading the program information in the advance mailing

....................

b. Attending a Promotional Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
c. Reading the program information in the registration mailing . . . . . . . . . . . . . . . . . . .
d. Attending a Technical Training Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
e. Contacting a Regional Census Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
f. Contacting the Technical Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
g. Reading information from the LUCA website . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5. At the time of your registration for the 2010 Census LUCA Program, did you
understand all three participation options? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1

2
2

3

4

3

4

3

No

(1)

(2)

(3)

------1 ------1 ------1 ------1 ------1 ------1 -------

------2 ------2 ------2 ------2 ------2 ------2 -------

----------3 ----------3 ----------3 ----------3 ----------3 ----------3 -----------

2

4
4
4
4
4

4

This was the
MOST
helpful
activity.
Did not Mark ✗ ONE
do this
box only

Yes

1

(4)

3

(4)
4
4
4
4
4
4
4

1 Yes, we understood all three.

--

d. Attending a Technical Training Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

This was the
MOST
important
factor.
Did not Mark ✗ ONE
do this
box only

No

1

c. Reading the program information in the registration mailing . . . . . . . . . . . . . . . . . . .

Number of
calendar days

Yes

....................

a. Reading the program information in the advance mailing

Number of
months

2 No, we did not understand all three.

1 To a great extent

--

6. To what extent did the option you selected
meet your needs? . . . . . . . . . . . . . . . . . . . . . . . . . . . .

--

2 To a good extent

--

3 To a moderate extent

--

4 To a minimal extent
5 Not at all

7. What changes to any of the three options would you recommend? Please describe below

8. Were any of the following resources helpful in understanding the initial LUCA
materials and procedures?

Mark

✗ appropriate

box(es)

a. Attending a Technical Workshop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
b. Reading the Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
c. Contacting a Regional Census Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
d. Contacting the Technical Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
e. Reading information from the LUCA website . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Yes

No

(1)

(2)

(3)

------1 ------1 ------1 ------1 -------

------2 ------2 ------2 ------2 -------

----------3 ----------3 ----------3 ----------3 -----------

1

2

(4)

3

4
4
4
4
4

1 Yes, we were aware that the review could be limited.

--

9. Were you aware that you could limit the initial LUCA review
to selected areas within your jurisdiction? . . . . . . . . . . . . .

This was the
MOST
helpful
resource.
Did not Mark ✗ ONE
do this
box only

2 No, we were not aware that the review could be limited.

1 Yes, we were aware that the review could be coordinated.

---

10. Were you aware that you could coordinate with other levels
of government or regional agencies to review Census Bureau
address materials and prepare a joint or regional LUCA
submission? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Continue to question 11.

2 No, we were not aware that the review could be

coordinated. Skip to question 14.
1 Yes, another level reviewed for us. Continue to question 12.

---

11. Did you coordinate with any other levels of government? . . .

--

2 Yes, we reviewed for other levels. Skip to question 14.
3 No, we did not coordinate with other levels or regional agencies.

Skip to question 14.

13. Were you satisfied with the review by a different level
of government? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
14. During the 120-day initial review period, the Census Bureau
sent reminder letters approximately 45 days and 90 days
after your receipt of the materials. What number of reminder
letters would have best met your needs? . . . . . . . . . . . . .
15. The Census Bureau provided participants with a LUCA
Computer Based Training CD-ROM. How helpful do you think
the training was in your participation? . . . . . . . . . . . . . . .

Yes
1

No

-------

Yes
1

1

No

-------

One

2

2

Two

-------

2

Three

-------

3

1 Very helpful

--

12. Would you have participated in LUCA without
this assistance? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

--

2 Somewhat helpful

--

3 Not helpful

4 Did not view the training CD-ROM
Page 2

FORM D-1781 (2-18-2011)

16. The Census Bureau provided two ways for participants to obtain assistance and ask questions on how to prepare and conduct
a local review of addresses, features, and legal boundaries: a) a Technical Help Desk and b) your Regional Census Center.
Mark ✗ appropriate box(es)
Yes

a. Technical Help Desk
Did you use this assistance? . . . . . . . . . . . . . . . . . . . . .
If yes, was the Technical Help Desk helpful?

..........

b. Regional Census Center
Did you use this assistance? . . . . . . . . . . . . . . . . . . . . .
If yes, was the Regional Census Center helpful? . . . . . . . .

No

1

-------

2

1

-------

2

Yes

Go to 16b.

No

1

-------

2

1

-------

2

Go to 17.

17. For the 2010 Census LUCA Program the Census Bureau
structured the work in such a way that a governmental unit
could submit changes or updates to the legal boundary for
their jurisdiction as part of LUCA by collaborating with the
Census Bureau’s Boundary and Annexation Survey (BAS)
contact.
1 Yes, we submitted legal boundary changes or updates.

---

Did you submit any legal boundary changes or updates as
part of the LUCA program? . . . . . . . . . . . . . . . . . . . . . .

Continue to question 18.

2 No, we did not submit legal boundary changes or updates.

Skip to question 20.
18. When you submitted legal boundary updates, please tell us whether any of the following were true for you or your
jurisdiction in 2010. Mark ✗ appropriate box(es)
a. Advantages of collaboration with BAS contact

----

1 Collaboration enabled us to save staff time or other resources by preparing and returning one submission

for two programs.

--

2 Collaboration made the process easier since the LUCA liaison and the BAS contact were the same individual.
3 Collaboration helped in another way. Please describe

b. Disadvantages of collaboration with BAS contact

--

1 Collaboration complicated both submissions because the LUCA liaison and the BAS contact were different individuals.

----

2 Collaboration complicated the process because of time issues, such as getting both the LUCA liaison and the BAS

contact to meet the same deadlines.

3 Collaboration caused another problem. Please describe

19. Not applicable to participants who used paper materials.
20. During the initial review phase of the 2010 Census LUCA
Program, indicate whether the following materials were easy
to understand and useful.
Mark

✗ appropriate

box(es)

Was the
format
easy to
understand?

Was the
content
easy to
understand?

Was the
material
useful?

(1)

(2)

(3)

Yes

------------1 -------

a. Address List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1

b. Address Count List

1

...................................

c. Map/Shapefiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

FORM D-1781 (2-18-2011)

No

Yes

------------1 -------

2

1

2

1

2

No

Yes

No

------------1 -------

2

1

2

2

1

2

2

2

Page 3

21. Please list any suggestions you have in regard to the initial review materials below

22. During the feedback phase of the 2010 Census LUCA Program,
indicate whether the following materials were easy to understand
and useful.

Mark

✗ appropriate

Was the
content
easy to
understand?

Was the
material
useful?

(1)

(2)

(3)

Yes

box(es)

a. Full Address List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
b. Detailed Feedback Address List . . . . . . . . . . . . . . . . . . . . . . . . .
c. Full Address Count List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
d. Detailed Feedback Address Count Challenge List
e. Feedback Address Update Summary Report
f. Maps/Shapefiles

Was the
format
easy to
understand?

.............

................

...................................

No

------1 ------1 -------

2

------1 ------1 -------

2

1

1

2
2

2
2

Yes

No

------1 ------1 -------

2

------1 ------1 -------

2

1

Yes

------1 ------1 -------

2

------1 ------1 -------

2

1

2
2

1

No

1

2
2

2
2

2
2

23. Please list any suggestions you have in regard to the feedback review materials below

.........................

1 We understood the feedback

-------

24. When did you understand the feedback materials?

materials after reading the
supporting documentation.

-----

2 We understood the feedback

materials after getting help.

3 We never fully understood the

feedback materials.
25. Were any of the following resources helpful in understanding the feedback
materials and procedures?

Mark

✗ appropriate

box(es)

This was the
MOST
helpful
resource.
Did not Mark ✗ ONE
do this
box only

Yes

No

(1)

(2)

(3)

------------1 ------1 ------1 -------

------------2 ------2 ------2 -------

(4)

--------------------3 ----------3 ----------3 -----------

.........................................

1

2

3

4

b. Users Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

1

2

3

4

a. Quick Reference Guide
c. Regional Census Center

........................................

d. Technical Help Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
e. LUCA website

...............................................

26. The Census Bureau allotted a maximum of 30 calendar days to review the feedback materials and to
file an address appeal. Based on your experience, how much time did you need to review the feedback
materials, and where applicable, to file an appeal? Please specify the number of calendar days. . . . . . . . .

4
4
4

Number of
calendar days

27. – 32. Not applicable to participants who used paper materials.
33. Please list any suggestions you have regarding a future LUCA program. Please specify below

34. As you may know, your LUCA submission was verified during the Census Bureau’s Address
Canvassing Operation. The Census Bureau provided you with the results during the LUCA
feedback phase. In the future, if the Census Bureau shared its address list information for
you to update on an annual basis, do you think this would eliminate the need for 100
percent address canvassing operation in the year prior to the 2020 Decennial Census? . . . . . . . . . . . . .
Page 4

Yes
1

No

-------

2

FORM D-1781(2-18-2011)