Customer Complaint Form

ICR 201103-1557-005

OMB: 1557-0232

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
Modified
Supporting Statement A
2011-09-27
IC Document Collections
IC ID
Document
Title
Status
20142 Modified
ICR Details
1557-0232 201103-1557-005
Historical Active 200901-1557-001
TREAS/OCC
Customer Complaint Form
Extension without change of a currently approved collection   No
Regular
Approved without change 10/28/2011
Retrieve Notice of Action (NOA) 09/28/2011
OMB is approving this collection for a year. This is because the new Consumer Financial Protection Bureau (CFPB) also has a similar collection by which to collection consumer complaints regarding their financial institutions. In the interim, OCC should coordinate with CFPB on this collection, and if it is determined that this collection is duplicative with CFPB's collection and mandate, whether this collection should be discontinued.
  Inventory as of this Action Requested Previously Approved
10/31/2012 36 Months From Approved 12/31/2011
81,180 0 22,000
6,738 0 1,833
0 0 0

The Customer Complaint Form was developed as a courtesy for those who contact the OCC's Customer Assistance Group and wish to file a formal, written complaint. On July 21, 2010, President Barack Obama signed into law the Dodd-Frank Wall Street Reform and Consumer Protection Act, P.L. 111-203, 124 Stat. 1376 (2010) (Dodd-Frank Act). As part of the comprehensive package of financial regulatory reform measures enacted, Title III of the Dodd-Frank Act transfers the powers, authorities, rights and duties of the Office of Thrift Supervision to other banking agencies, including the OCC, on July 21, 2011. The Dodd-Frank Act also abolishes the OTS ninety days after the transfer date. As a result of the Dodd-Frank Act, OCC is including in this information collection an increase in the number of consumer complaint forms filed to include the thrift institutions that formerly filed the OTS Consumer Complaint Form (former OMB Control Nos. 1550-0126; 1557-0291).

US Code: 12 USC 1 Name of Law: The National Bank Act
  
PL: Pub.L. 111 - 203 312 Name of Law: Dodd-Frank Wall Street Reform and Consumer Protection Act

Not associated with rulemaking

  76 FR 16477 03/23/2011
76 FR 60128 09/28/2011
No

1
IC Title Form No. Form Name
Customer Complaint Form N/A Customer Complaint Form

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 81,180 22,000 1,180 0 58,000 0
Annual Time Burden (Hours) 6,738 1,833 98 0 4,807 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The increase in burden is due to the availability of more accurate burden estimates and the addition of the thrift institutions the OCC now regulates pursuant to Dodd-Frank.

$0
No
No
No
Yes
No
Uncollected
Kathryn Kaplan 7133364388 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/28/2011


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