OMB is approving
this collection for a year. This is because the new Consumer
Financial Protection Bureau (CFPB) also has a similar collection by
which to collection consumer complaints regarding their financial
institutions. In the interim, OCC should coordinate with CFPB on
this collection, and if it is determined that this collection is
duplicative with CFPB's collection and mandate, whether this
collection should be discontinued.
Inventory as of this Action
Requested
Previously Approved
10/31/2012
36 Months From Approved
12/31/2011
81,180
0
22,000
6,738
0
1,833
0
0
0
The Customer Complaint Form was
developed as a courtesy for those who contact the OCC's Customer
Assistance Group and wish to file a formal, written complaint. On
July 21, 2010, President Barack Obama signed into law the
Dodd-Frank Wall Street Reform and Consumer Protection Act, P.L.
111-203, 124 Stat. 1376 (2010) (Dodd-Frank Act). As part of the
comprehensive package of financial regulatory reform measures
enacted, Title III of the Dodd-Frank Act transfers the powers,
authorities, rights and duties of the Office of Thrift Supervision
to other banking agencies, including the OCC, on July 21, 2011. The
Dodd-Frank Act also abolishes the OTS ninety days after the
transfer date. As a result of the Dodd-Frank Act, OCC is including
in this information collection an increase in the number of
consumer complaint forms filed to include the thrift institutions
that formerly filed the OTS Consumer Complaint Form (former OMB
Control Nos. 1550-0126; 1557-0291).
US Code:
12 USC
1 Name of Law: The National Bank Act
PL: Pub.L. 111 - 203 312 Name of Law:
Dodd-Frank Wall Street Reform and Consumer Protection Act
The increase in burden is due
to the availability of more accurate burden estimates and the
addition of the thrift institutions the OCC now regulates pursuant
to Dodd-Frank.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.