NSTS Survey Justification

NRC FORM 671

U.S. NUCLEAR REGULATORY COMMISSION

(1-2009)

REQUEST FOR REVIEW OF A CUSTOMER SATISFACTION SURVEY
UNDER GENERIC CLEARANCE
TITLE OF SURVEY

OMB APPROVAL NUMBER

NSTS Satisfaction and Perceptions Study

3150 - 0197
REQUESTED RESPONSE DATE

08/29/2011
ESTIMATED NUMBER OF RESPONSES

BURDEN HOURS PER RESPONSE

TOTAL ESTIMATED BURDEN HOURS

992

0.166

165

ESTIMATED SURVEY COMPLETION DATE

09/26/2011

DESCRIPTION AND OBJECTIVES OF SURVEY

As part of the NRC's effort to ensure customer satisfaction, the attached survey will be used to assess stakeholder
satisfaction with the National Source Tracking System (NSTS). The NSTS is a web-based database designed to
track the life cycle of Category 1 and 2 radioactive sources regulated by the NRC and Agreement States. The
responses will provide feedback for future system enhancements. The survey will be conducted online, in
addition to being emailed to all licensees in the NSTS contacts with email addresses and Agreement State NSTS
contacts with email addresses and will measure user and non-user satisfaction and perception of NSTS. The
results will be benchmarked to demonstrate progress toward NSTS goals and to identify areas that can be used to
demonstrate key NSTS benefits in outreach efforts.
The survey questions are simple and user friendly, asking only important but brief questions. The estimated
burden is 165 hours for approximately 992 responses with an estimated burden per response of 10 minutes. The
NRC is anticipating a 50% response rate for licensee contacts and 75% rate for Agreement State contacts. The
survey will last for approximately 3 weeks. The survey will be accessible to participants on the Internet for 24
hours a day, 7 days a week, until the closing of the survey.
The survey will be announced to stakeholders through the NSTS website
(http://www.nrc.gov/security/byproduct/nsts.html) and blog
(http://www.nrc.gov/security/byproduct/nsts/blog.html).
The survey is expected to start on or about August 29, 2011, with an expected completion date on or about
September 26, 2011.

OFFICE CONTACT (Name and Title)

TELEPHONE NUMBER

Irene Wu, Project Manager
OIS APPROVAL
NRC Clearance Officer

301-415-1951
DATE

SIGNATURE

08/08/2011
OMB APPROVAL

SIGNATURE OF OMB OFFICIAL

NRC FORM 671 (1-2009)

DATE

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