1525-0012-168 US Mint Quant. Consumer Research - American Eagle Special Sets, 1525-0012-0169 Quant. Consumer Research-Dunnage Test Survey,1525-0012-0170 Quant. Pro Fulfillment

United States Mint

Dunnage Test Survey

December 5, 2011

Note to reader: Bold lines in between questions signify page/screen breaks.

Welcome to the United States Mint’s product satisfaction survey.

This survey is designed to help the United States Mint understand how it can improve the products and services it provides. According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB number. The valid OMB control number for this information collection is 1525-0012-0XXX. Your participation in this survey is ENTIRELY VOLUNTARY and should require approximately 5-10 minutes of your time.

All of your responses will be kept completely confidential.

We will not use this information to contact you or attempt to sell you any products or services.

If you have any questions or problems while completing the survey, please call Eric Thomas weekdays from 9:00 AM to 5:00 PM EDT at 1-800-342-9102, or send an e-mail to [email protected]

Please click the Forward button to begin the survey.

To begin, we will first take a few minutes to familiarize you with our survey.

The survey will NOT ALLOW YOU TO SKIP A QUESTION. If you do not know an exact answer, then please give your best estimate.

You may click on the STOP button to pause the program to take a break. When you re-enter the survey you must use the same User ID and Password; the survey will return to the screen where you clicked Stop.

Please click the FORWARD button to begin.

SCREENING CRITERIA

S-1 Have you received a product shipment from the United States Mint in the past 30 days?

Yes	
No	

Send to terminate screen if “No.”

SATISFACTION

For this survey, please think about the most recent order that you received from the United States Mint. (Do not think about an order that you have placed but have not yet received.)

Q.1 First, please indicate which items were included in this most recent order. (Check all that apply.)

Product Types	Items included in this most recent order – Select all that Apply -
Annual Coin Sets
Annual Clad Proof Sets (Full set, Quarters, Presidential $1 Coin)
- Full set	□
- Quarters set	□
- Presidential $1 Coin set	□
Annual Silver Proof Sets (Full set, Quarters)
- Full set	□
- Quarters set	□
Uncirculated Sets	□
American Eagle Coins
American Eagle Silver Coins	□
American Eagle Gold Coins	□
American Buffalo Coins
American Buffalo 24K Gold Coins	□
First Spouse Coins
First Spouse 24K Gold Coins	□
Commemorative Coins
Gold, Silver or Clad Commemorative Coins	□
Special Commemorative Coin Sets	□
Other Coins and Merchandise
Other United States Mint Products	□

Q.2 [IF MORE THAN 1 ITEM CHECKED IN Q1, INSERT “First think about your order overall. (We’ll ask about the individual items in your order a little later.)”] Please rate your satisfaction with the following aspects of this order, using a scale of 1 to 6, where “1” means “extremely dissatisfied” and “6” means “extremely satisfied.”

	Extremely Extremely Dissatisfied Satisfied
	1 2 3 4 5 6
Overall satisfaction with your order	     
Quality of the coins/items	     
Quality of the product packaging	     
Condition of the external (shipping) package	     
Timeliness/speed of receiving the order	     
Security of the delivery method	     
Packing material	     
Packing slip	     

Q.3 Why are you dissatisfied with the [INSERT ANSWER FROM Q2]?

[If customer has 2 rows, excluding row 1 or 7, that are a “1” or “2” then ask Q.3 for both rows. If customer has 3 or more rows, excluding row 1 or 7, that are a “1” or “2” then randomly select 2 rows to ask for Q.3

Skip if they answered 3 or higher for all rows, excluding row 1 or 7, in Q.2.]

Q.4 Why did you provide a rating of [INSERT RATING FROM ROW 7 Q.2] for the packing material?

[If only 1 row checked in Q.1, skip to Q.6]

Q.5 Now please rate your satisfaction with each of the individual types of items you received in your order.

	Extremely Extremely Dissatisfied Satisfied
	1 2 3 4 5 6
INSERT ITEM #1 FROM Q1
Quality of the coins/items	     
Quality of the product packaging (not the external shipping packaging)	     
INSERT ITEM #2 FROM Q1
Quality of the coins/items	     
Quality of the product packaging (not the external shipping packaging)	     
ETC. [SHOW FOR EACH ITEM SELECTED IN Q1]
Quality of the coins/items	     
Quality of the product packaging (not the external shipping packaging)	     

Q.6 How did you place this most recent order?

By phone	
Internet	
Mail-in order form	
Part of my subscription order	
Other	

Q.7 Did you provide your phone number to the United States Mint at the time of, or prior to, your order?

	Yes	No
Provided my phone number		

Q.8 How would you rate the packing material that was used in terms of being “environmentally friendly” (that is, being less harmful to the environment.)

	Not At All Completely Environmentally Environmentally Friendly Friendly
	1 2 3 4 5 6
Environmentally friendliness	     

Q.9 Do you recall if there was anything else about the packing material that was specifically environmentally friendly?

Yes, there was	
No, there was not	
I don’t recall	

Q.10 Please rate the importance of each of the following aspects of this order, using a scale of 1 to 6, where “1” means “not at all important” and “6” means “extremely important.”

	Not At All Extremely Important Important
	1 2 3 4 5 6
Quality of the coins/items	     
Quality of the product packaging	     
Condition of the external (shipping) package	     
Timeliness/speed of receiving the order	     
Security of the delivery method	     
Packing material overall	     
Environmental friendliness of packing material	     

Q.11 Please explain in detail any suggestions you have for improving the packing material/approach.

Next, we’d like to understand what types of purchases, if any, you expect to make from the United States Mint in the future.

Q.12 How likely are you to purchase products directly from the United States Mint in the next 12 months for yourself or for a gift? Please indicate your likelihood using a scale from 1 to 6 where “1” means “not at all likely to purchase” and “6” means “extremely likely to purchase.”

	Not At All Extremely Likely to Likely to Purchase Purchase
How likely are you to purchase directly from the United States Mint during the next 12 months?
For self	1 2 3 4 5 6
For gift	1 2 3 4 5 6

Skip to Q.D1 if answer to Q12= 1 for both self and gift

Q.13 Based on what you know today, over the next 12 months would you say you are most likely to…?

Please select one.

Future Purchasing with the United States Mint (Next 12 Months)
Increase the amount of merchandise you purchase from the United States Mint	
Purchase about the same amount from the United States Mint	
Decrease the amount of merchandise you purchase from the United States Mint	
Stop purchasing from the United States Mint altogether	

We just have a few demographic questions for classification purposes.

Q.D1 What is your marital status?

Select one

Single, never married	
Married	
Living with significant other	
Separated, divorced, widowed	

Q.D2 What is the highest level of education you have attained?

Select one

Grade school (8th grade or less)	
Some high school	
High school graduate	
Some college, no degree	
Vocational training/2–year college	
4-year college/bachelor’s degree	
Post-graduate training/degree	

Q.D3 How would you describe the area in which you live?

Select one

Urban	
Suburban	
Rural	

Q.D4 Which of the following categories best describes your total household income before taxes in 2011? Your best estimate is fine.

Select one.

Less than $20,000	
$20,000 to $29,999	
$30,000 to $39,999	
$40,000 to $49,999	
$50,000 to $74,999	
$75,000 to $99,999	
$100,000 $149,999	
$150,000 or more	

Q.D5 Are you Hispanic or Latino?

Yes	o
No	o

Q.D6 Do you consider yourself to be…

American Indian or Alaska Native?	o
Asian?	o
Black or African American?	o
Native Hawaiian or other Pacific Islander?	o
White?	o
Other (Specify) ________________	o

 

[Do not force “Other” to be specified]

[If retired or not employed, skip to the end]

Q.D7 Which of the following best describes your current employment status?

Select one.

Full time	
Part time	
Retired	
Not employed/student	

Q.D8 Which of the following best describes your occupation?

Select one

Managerial or professional	
Technical, sales, or administrative	
Service occupations	
Precision products, crafts or repairs	
Operators, fabricators, or laborers	
Farming, forestry, or fishing	
Other	

[Ask if employed. Ask if Q.D7 is row 1 or Row 2]

Thank you for participating in this survey.

Please press the STOP button to finish the survey.