Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
FY22 Focus Groups	Form and Instruction	Unchanged	Repair queued
Ongoing Product Fulfillment Research	Form and Instruction	Unchanged	Repair queued
Customer Satisfaction Measurement (CSM) FY22	Form and Instruction	Unchanged	Repair queued
1525-0012 - Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2018-02-27	Repair queued
1525-0012 Supporting Statement (Part B).docx	Supporting Statement B	Uploaded 2021-10-05	Repair queued
1525-0012 Supporting Statement (Mint)_Final.docx	Supporting Statement A	Uploaded 2021-10-05	Missing upstream

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
248936	FY22 Focus Groups	Form and Instruction	Unchanged
248934	Ongoing Product Fulfillment Research	Form and Instruction	Unchanged
248932	Customer Satisfaction Measurement (CSM) FY22	Form and Instruction	Unchanged
246094	Remote Website and Mobile Application Usability Focus Groups	Other-	Modified
244702	FY 2021 Focus Groups	Other-Screener	Removed
243559	Quarterly Product Fulfillment Survey FY21	Other-Survey	Removed
243557	CSM Tracking Research FY21 Questionnaire	Other-Survey	Removed
241441	U.S. Mint Bullion Research Survey	Instruction	Removed
240813	Pricing Elasticity Research Survey	Other-Survey	Removed
239222	FY2020 Focus Groups	Other-Questionnaire	Removed
239221	2020 Web and Mobile Usablity Clearance Submission	Other-Questionnaire	Removed
238389	Generic Clearance for the Collection of Routine Customer Feedback	Other-Survey	Removed
238100	Customer Satisfaction Measurement Tracking Study FY20	Other-Survey	Removed
238006	Generic Clearance Product Fulfillment Tracking FY20	Other-Survey	Removed
234825	1525-0012 Bulk Dealer Phone Interviews	Other-Survey	Removed
234824	1525-0012 Bulk Dealer Web Survey	Other-Survey	Removed
234821	Web Survey for New Quarters Program FY19	Other-Survey	Removed
234153	Convention Intercepts Research	Other-Survey	Removed

ICR Details

OMB Control No: 1525-0012	ICR Reference No: 202110-1525-003
Status: Received in OIRA	Previous ICR Reference No: 201802-1525-002
Agency/Subagency: TREAS/MINT	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 10/14/2021

table that charts list comparision

	Requested	Previously Approved
Expiration Date	36 Months From Approved	10/31/2021
Responses	50,136	110,000
Time Burden (Hours)	75,000	35,000
Cost Burden (Dollars)	0	0

---

Abstract: This is a renewal for Generic Clearance for an undefined number of customer satisfaction and opinion surveys or focus group interviews to be conducted over the next three years. The information collected from these surveys will be used to improve United States Mint products and services.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 3587	07/07/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 56999	10/13/2021
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 4

table that charts list of burden

IC Title	Form No.	Form Name
1525-0012 Bulk Dealer Phone Interviews
1525-0012 Bulk Dealer Web Survey
2020 Web and Mobile Usablity Clearance Submission
CSM Tracking Research FY21 Questionnaire
Convention Intercepts Research
Customer Satisfaction Measurement (CSM) FY22	n/a	CSM Survey
Customer Satisfaction Measurement Tracking Study FY20
FY 2021 Focus Groups
FY2020 Focus Groups
FY22 Focus Groups	n/a, n/a, n/a	Customer Screener Survey ,   Non-Customer Screener Survey ,   Focus Group DIscussion Guide
Generic Clearance Product Fulfillment Tracking FY20
Generic Clearance for the Collection of Routine Customer Feedback
Ongoing Product Fulfillment Research	n/a	Ongoing Product Fulfillment Research
Pricing Elasticity Research Survey
Quarterly Product Fulfillment Survey FY21
Remote Website and Mobile Application Usability Focus Groups
U.S. Mint Bullion Research Survey
Web Survey for New Quarters Program FY19

---

ICR Summary of Burden

table that charts list of burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	50,136	110,000	0	-59,864	0	0
Annual Time Burden (Hours)	75,000	35,000	0	40,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Since the previous submission, the requested burden is increasing by 40,000 hours to ensure coverage of any surveys and focus groups over the three-year approval.

---

Annual Cost to Federal Government: $1,554,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/14/2021

---