Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
1525-0012 - Generic Clearance Submission Template.docx Supplementary Document	2018-02-27
1525-0012 Supporting Statement B.docx Supporting Statement B	2018-02-21
1525-0012 Supporting Statement A 2018.docx Supporting Statement A	2018-02-27

IC Document Collections

IC ID	Document Title	Status
244702	FY 2021 Focus Groups Other-Screener	New
243559	Quarterly Product Fulfillment Survey FY21 Other-Survey	New
243557	CSM Tracking Research FY21 Questionnaire Other-Survey	New
241441	U.S. Mint Bullion Research Survey Instruction	New
240813	Pricing Elasticity Research Survey Other-Survey	New
239222	FY2020 Focus Groups Other-Questionnaire	New
239221	2020 Web and Mobile Usablity Clearance Submission Other-Questionnaire	New
238389	Generic Clearance for the Collection of Routine Customer Feedback Other-Survey	New
238100	Customer Satisfaction Measurement Tracking Study FY20 Other-Survey	New
238006	Generic Clearance Product Fulfillment Tracking FY20 Other-Survey	New
234825	1525-0012 Bulk Dealer Phone Interviews Other-Survey	New
234824	1525-0012 Bulk Dealer Web Survey Other-Survey	New
234821	Web Survey for New Quarters Program FY19 Other-Survey	New
234153	Convention Intercepts Research Other-Survey	New

ICR Details

OMB Control No: 1525-0012	ICR Reference No: 201802-1525-002
Status: Active	Previous ICR Reference No: 201407-1525-003
Agency/Subagency: TREAS/MINT	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/18/2018
	Date Received in OIRA: 02/27/2018
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2021	36 Months From Approved	10/31/2018
Responses	110,000	0	180,435
Time Burden (Hours)	35,000	0	37,809
Cost Burden (Dollars)	0	0	0

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Abstract: This is a renewal for Generic Clearance for an undefined number of customer satisfaction and opinion surveys or focus group interviews to be conducted over the next three years. The information collected from these surveys will be used to improve United States Mint products and services.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 51472	11/06/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 8318	02/26/2018
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 14

IC Title	Form No.	Form Name
FY 2021 Focus Groups
Pricing Elasticity Research Survey
Convention Intercepts Research
FY2020 Focus Groups
CSM Tracking Research FY21 Questionnaire
Web Survey for New Quarters Program FY19
Quarterly Product Fulfillment Survey FY21
1525-0012 Bulk Dealer Phone Interviews
Generic Clearance Product Fulfillment Tracking FY20
1525-0012 Bulk Dealer Web Survey
U.S. Mint Bullion Research Survey
Generic Clearance for the Collection of Routine Customer Feedback
Customer Satisfaction Measurement Tracking Study FY20
2020 Web and Mobile Usablity Clearance Submission

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	110,000	180,435	0	0	-70,435	0
Annual Time Burden (Hours)	35,000	37,809	0	0	-2,809	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Based on historic usage, the estimated total burden has been reduced by 2,809 hours.

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Annual Cost to Federal Government: $4,554,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/27/2018

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