Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 201802-1525-002

OMB: 1525-0012

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2018-02-27
Supporting Statement B
2018-02-21
Supporting Statement A
2018-02-27
ICR Details
1525-0012 201802-1525-002
Active 201407-1525-003
TREAS/MINT
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular
Approved without change 10/18/2018
Retrieve Notice of Action (NOA) 02/27/2018
  Inventory as of this Action Requested Previously Approved
10/31/2021 36 Months From Approved 10/31/2018
110,000 0 180,435
35,000 0 37,809
0 0 0

This is a renewal for Generic Clearance for an undefined number of customer satisfaction and opinion surveys or focus group interviews to be conducted over the next three years. The information collected from these surveys will be used to improve United States Mint products and services.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  82 FR 51472 11/06/2017
83 FR 8318 02/26/2018
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 110,000 180,435 0 0 -70,435 0
Annual Time Burden (Hours) 35,000 37,809 0 0 -2,809 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
Based on historic usage, the estimated total burden has been reduced by 2,809 hours.

$4,554,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
Uncollected
Mary Scharbrough 202 384-5805 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/27/2018


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