Information Collection

Customer Satisfaction Measurement Tracking Study FY20

IC 238100 under ICR 201802-1525-002 · OMB 1525-0012.

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1525-0012 can be found here:

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
1525-0012 FY2020_CSM.docx	Other-Survey
1525-0012 FY2020 CSM Survey Justification.docx Generic Clearance for the Collection of Routine Customer Feedback	IC Document

IC Title:

Customer Satisfaction Measurement Tracking Study FY20

Agency IC Tracking Number:

1525-0012-0231

IC Status: New

Obligation to Respond: Voluntary

CFR Citation: 5 CFR 1320.5(b)

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			1525-0012 FY2020_CSM.docx		Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Central Records & Statistical Mgt

Privacy Act System of Records

Title: Generic Clearance for Voluntary Survey to Implement E.O. 12862

FR Citation: 83 FR 8318

Number of Respondents: 3,600

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	3,600	3,600
Annual IC Time Burden (Hours)	900	900
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Generic Clearance for the Collection of Routine Customer Feedback	1525-0012 FY2020 CSM Survey Justification.docx	11/15/2019

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.