Customer Satisfaction Measurement Tracking Study FY20

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

⚠️ Notice: This information collection may be referencing outdated material. More recent filings for OMB 1525-0012 can be found here:

Documents and Forms

Document Name Document Type
1525-0012 FY2020_CSM.docx Other-Survey
1525-0012 FY2020 CSM Survey Justification.docx Generic Clearance for the Collection of Routine Customer Feedback IC Document

Information Collection (IC) Details

IC Title:	Customer Satisfaction Measurement Tracking Study FY20	Agency IC Tracking Number:	1525-0012-0231

IC Status: New

Obligation to Respond: Voluntary

CFR Citation: 5 CFR 1320.5(b)

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Survey			1525-0012 FY2020_CSM.docx		Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Central Records & Statistical Mgt

Privacy Act System of Records
Title: Generic Clearance for Voluntary Survey to Implement E.O. 12862	FR Citation: 83 FR 8318

Number of Respondents: 3,600	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

	Approved	Program Change Due to Agency Discretion
Annual Number of Responses for this IC	3,600	3,600
Annual IC Time Burden (Hours)	900	900
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

Title	Document	Date Uploaded
Generic Clearance for the Collection of Routine Customer Feedback	1525-0012 FY2020 CSM Survey Justification.docx	11/15/2019

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.